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Senior Salesforce Functional Consultant – Field Service, FSL
Trigg Digital. Lead client engagements from diagnosis through design to delivery .
Tech Stack
Tools & technologiesCloudERP
About the role
Key responsibilities & impact- Lead client engagements from diagnosis through design to delivery
- Assess live Field Service implementations across process, configuration, data and adoption
- Turn assessment findings into a prioritised roadmap with clear benefits
- Own functional design and configure Field Service hands-on
- Improve scheduling and optimisation, the dispatcher experience and the mobile app
- Design parts and inventory processes
- Define integration requirements with ERP, especially SAP
- Use operational data to identify capacity loss and prove the impact of change
- Spend time in the field with engineers
- Run workshops and present to senior stakeholders
- Act as the client's day-to-day functional lead for backlog, user stories, UAT and go-live
Requirements
What you’ll need- 5+ years of Salesforce consulting
- 3+ years of hands-on Field Service delivery
- Functional lead experience on at least one implementation or optimisation of a live org
- Deep scheduling expertise, including Enhanced Scheduling and Optimization
- Experience with parts, van stock and ERP integration; SAP is a strong plus
- Confidence with data, using SOQL, reports, Excel or BI tools
- Strong Salesforce configuration skills: Flow, data modelling and security
- Credibility with senior stakeholders
- Commercial awareness and a track record of turning delivery into follow-on work
- Salesforce Certified Agentforce Field Service and Operations Consultant strongly preferred
- Salesforce Certified Platform Administrator
- Salesforce Certified Agentforce Sales Consultant
- Salesforce Certified Agentforce Specialist
- Manufacturer or OEM service operations, including warranty work, is nice to have
- Sales Cloud, Revenue Cloud and Service Cloud experience is nice to have
- Designing Agentforce use cases is nice to have
- Experience simplifying heavily customised orgs is nice to have
- Ability to find new opportunities in existing clients is nice to have
Benefits
Comp & perks- Competitive salary and benefits
- Flexible, hybrid working
- Clear routes for professional development and progression
- Direct influence on meaningful client outcomes and on Trigg's growth
- Reasonable adjustments throughout the recruitment process