Senior Advisor – Cap Epic Connect

Trillium Health Partners

. Lead the design, configuration, testing, implementation, and optimization of MyChart and related patient engagement applications for Epic Connect partners .

Posted 10/15/2026full-timeMississauga • CanadaSenior💰 CA$49 - CA$61 per hourWebsite

About the role

Key responsibilities & impact

Lead the design, configuration, testing, implementation, and optimization of MyChart and related patient engagement applications for Epic Connect partners
Act as the primary advisor for Epic Connect patient-facing digital health initiatives
Provide strategic consultation on patient engagement workflows, adoption strategies, and digital transformation opportunities
Support onboarding of new Epic Connect organizations through discovery, workflow design, validation, and implementation
Collaborate with executive and business leaders to align MyChart functionality with organizational priorities and patient experience goals
Design and configure MyChart functionality for patient access, communications, scheduling, registration, pre-visit preparation, results review, billing, and virtual care workflows
Lead requirements gathering, workflow analysis, configuration, testing, and deployment
Assess Epic releases and enhancement opportunities and recommend adoption strategies
Support integration of MyChart with Cadence, Prelude, Grand Central, Ambulatory, Orders, Healthy Planet, and Revenue Cycle workflows
Execute integrated testing, user acceptance testing, and upgrade validation
Serve as senior escalation point for complex MyChart issues affecting Epic Connect partners
Translate partner operational requirements into system solutions
Provide consultation on optimization opportunities and best practices
Support governance, enhancement reviews, change management, and roadmap planning
Build relationships with partner stakeholders, clinical leaders, operational teams, and technical resources
Report to the Manager, Epic Connect

Requirements

What you’ll need

Epic MyChart Certification (required)
Additional Epic Certification in Ambulatory, Cadence, Prelude, Grand Central, Healthy Planet, Resolute Professional Billing, or Resolute Hospital Billing
Bachelor's Degree in Health Informatics, Information Technology, Healthcare Administration, Computer Science, or related field required
Minimum 4+ years of experience supporting Epic MyChart in a healthcare environment
Minimum 2 years of experience implementing and supporting Epic Connect partners or multi-organization Epic environments
Demonstrated experience leading complex Epic implementations from design through go-live and optimization
Experience configuring and supporting MyChart, Welcome, Fast Pass, eCheck-In, Open Scheduling, Appointment Reminders, Secure Messaging, Proxy Access, Online Payment workflows, Questionnaires, and Forms
Experience supporting integrated workflows across clinical, registration, scheduling, and revenue cycle applications
Experience with workflow validation, integrated testing, issue triage, and production support
Experience working directly with healthcare executives, operational leaders, physicians, and clinical stakeholders
Expert knowledge of Epic MyChart architecture and functionality
Strong understanding of patient identity management and registration workflows
Knowledge of privacy, consent, proxy access, and patient information security principles
Understanding of interoperability concepts and Epic Connect governance models
Ability to analyze complex operational requirements and translate them into system solutions
Strong troubleshooting and root cause analysis skills
Knowledge of Epic upgrade processes and release management
In good standing with a consistent record of effective performance
Employees must be available to return to the workplace within 24 hours’ notice; remote work outside the province or country is not permitted

Benefits

Comp & perks

Flex First program with flexibility for roles conducive to remote work, with on-site presence as needed
Equal opportunity employer
Accommodation throughout the recruitment and selection process for applicants with disabilities
Collaborative and innovative healthcare environment
Opportunity to lead innovative patient engagement initiatives
Opportunity to influence digital transformation across Epic Connect partners
Opportunity to work alongside clinical, operational, and technology leaders
Opportunity to contribute to connected healthcare and digital patient engagement