Care Manager

Trillium Health Resources

. Provide complex care coordination and monitoring to members with primary Intellectual or Developmental Disabilities and potentially secondary mental health, substance use, or complex medical/physical health needs .

Posted 9/30/2026full-timeRemote • North Carolina • United StatesJuniorMid-Level💰 $56,270 - $68,428 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in care coordination for individuals with Intellectual and Developmental Disabilities, utilizing person-centered planning and multidisciplinary collaboration to ensure quality support and adherence to waiver requirements. Proficient in educating members about their rights and available services while effectively managing care delivery and monitoring.

Highest-signal resume keywords

QP StatusLicensed RN in North CarolinaMH/DD/SA ExperienceLTSS Coordination ExperiencePerson-Centered Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care CoordinationAssessmentMonitoringIntegrated Care ManagementDiscovery ActivitiesService Provider SelectionPerson-Centered PlanningQuality SupportWaiver RequirementsCommunity Services Knowledge

Soft Skills

CommunicationCollaborationEducationSupportEmpathy

Certifications & Qualifications

Licensed by NC Governing BoardValid Driver's License

Industry Keywords

Intellectual DisabilitiesDevelopmental DisabilitiesMental HealthSubstance UseHCBSLTSSInnovation WaiverHuman ServicesCommunity ServicesMedicaid

About the role

Key responsibilities & impact

Provide complex care coordination and monitoring to members with primary Intellectual or Developmental Disabilities and potentially secondary mental health, substance use, or complex medical/physical health needs
Conduct assessments, monitoring, and complex coordination of care to ensure quality support and adherence to waiver requirements
Assist with integrated care management through multidisciplinary collaboration and referrals
Use person-centered planning methods and strategies to gather information and address individual needs
Educate and support members in learning about and exercising rights and responsibilities
Complete Discovery activities, including information gathering and assessment, as part of the planning process
Inform members and legally responsible people about Medicaid and state-funded services, service options, requirements, and natural and community services
Assist members and legally responsible people in choosing service providers objectively
Serve children, adolescents, and adults with Intellectual/Developmental Disabilities

Requirements

What you’ll need

Must meet QP status
Fully licensed by the NC governing board regulating Human Services professions; OR fully licensed RN licensed to practice in North Carolina by the NC Board of Nursing and four years of full-time MH/DD/SA experience; OR a master's degree in a human service field and one year of full-time MH/DD/SA experience; OR a bachelor's degree in a human service field and two years of full-time MH/DD/SA experience; OR a bachelor's degree in another field and four years of full-time MH/DD/SA experience
If serving members with LTSS needs, at least two years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience
Must have a valid driver's license
Must reside in North Carolina and within 75 miles of Trillium's South Central Region
Eligible South Central Region counties: Carteret, Craven, Duplin, Jones, Lenoir, Onslow, Pender, Sampson, and Wayne
Must be willing to serve all counties in the region, including Duplin, Sampson, and Pender counties
Must be able to travel within the catchment as required
Preferred: Bachelor's degree in human services
Preferred: Experience with the Innovation Waiver or IDD population and writing person-centered plans
All candidates must pass a drug test as a condition of employment

Benefits

Comp & perks

Competitive benefits
Work-from-home options for most positions
Flexible work schedules with some roles with management approval
Health Insurance with no premium for employee coverage
Flexible Spending Accounts
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
NC Local Government Retirement Pension (defined-benefit plan)
401k with 5% employer match and immediate vesting
Public Service Loan Forgiveness (PSLF) qualifying employer
Quarterly stipend for remote work supplies