Manager, Provider Services

Trillium Health Resources

. Manage the provider services function and provider support operations, team performance, and service delivery activities.

Posted 11/7/2026full-timeRemote • North Carolina • United StatesJunior💰 $70,338 - $94,075 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing provider services and support operations, ensuring high-quality service delivery and provider satisfaction. Proficient in developing policies and procedures while collaborating with stakeholders to address operational challenges.

Highest-signal resume keywords

Provider Services ManagementHealthcare AdministrationManaged Care ExperienceCall Center OperationsBehavioral Health Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Policy DevelopmentOperational Performance MonitoringService Delivery ImprovementTeam Performance ManagementProvider Relations Strategies

Soft Skills

CollaborationProblem-SolvingCommunication

Certifications & Qualifications

Qualified Professional

Industry Keywords

Mental HealthSubstance UseIntellectual DisabilityDevelopmental DisabilityCustomer Service

About the role

Key responsibilities & impact

Manage the provider services function and provider support operations, team performance, and service delivery activities.
Manage provider service operations and team performance.
Monitor provider support activities and service delivery outcomes.
Monitor operational performance and enforce improvement initiatives.
Develop and maintain provider service policies, procedures, and workflows.
Collaborate with providers and internal stakeholders to address operational issues.
Manage provider relations strategies and implement improvement initiatives supporting provider satisfaction, compliance, and consistent, high-quality service delivery.
Travel within the catchment as required.

Requirements

What you’ll need

Associate's degree and three (3) years of experience in provider services, healthcare administration, managed care, customer service, or with a call center, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR Bachelor's degree and one (1) year of experience in provider services, healthcare administration, managed care, customer service, or with a call center, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR Equivalent combination of education and experience.
Must have a valid driver’s license.
Must reside within North Carolina.
Must be able to travel within catchment as required.
Must be legally authorized to work in the United States without requiring sponsorship for employment now or in the future.
Preferred: Bachelor’s or Master’s degree.
Meet the requirements of a Qualified Professional.
Two (2) or more years’ experience working in Call Center, Behavioral Health or Physical Health Network settings.
All candidates must pass a drug test as a condition of employment.

Benefits

Comp & perks

A collaborative, mission-driven work environment
Competitive benefits
Work-from-home options available for most positions
Flexible work schedules available for some positions with management approval
Health Insurance with no premium for employee coverage
Flexible Spending Accounts
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
NC Local Government Retirement Pension (defined-benefit plan)
401k with 5% employer match and immediate vesting
Public Service Loan Forgiveness (PSLF) qualifying employer
Quarterly stipend for remote work supplies