Provider Services Representative II

Trillium Health Resources

. Support provider relations by delivering administrative assistance through the Provider Support Service Line .

Posted 10/31/2026full-timeRemote • North Carolina • United StatesJuniorMid-Level💰 $56,270 - $69,898 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in provider relations and administrative support within the health or human services field, with a focus on mental health, substance use, and intellectual/developmental disabilities. Proven ability to coordinate workflows, resolve operational issues, and maintain high customer satisfaction.

Highest-signal resume keywords

Provider Relations SupportExperience In Mental HealthExperience In Substance UseExperience In Intellectual/Developmental DisabilitiesAdministrative Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative AssistanceWorkflow CoordinationIssue ResolutionDocumentationTriageKnowledge Sharing

Soft Skills

Professional CommunicationCustomer Service OrientationCollaboration

Certifications & Qualifications

Qualified Professional Status

Industry Keywords

Health ServicesHuman ServicesProvider Support Service LineNorth Carolina ResidencyDriver's License

About the role

Key responsibilities & impact

Support provider relations by delivering administrative assistance through the Provider Support Service Line
Coordinate service line activities, workflows, and daily operations
Respond to provider inquiries and resolve routine operational issues
Triage emails and calls and direct or transfer questions, concerns, or issues to the appropriate Trillium unit or department
Document provider interactions and service activities accurately
Support training and knowledge sharing among team members
Collaborate with internal stakeholders to support issue resolution
Maintain a professional, service-oriented response and high customer satisfaction

Requirements

What you’ll need

High school diploma or GED and six (6) years of experience in the health or human services field, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR Associate's degree and four (4) years of experience in the health or human services field, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR Bachelor's degree and two (2) years of experience in the health or human services field, including experience with mental health, substance use, and/or intellectual/developmental disability populations or field; OR Equivalent combination of education and experience
Must reside within North Carolina
Must have a valid driver's license
Must be able to travel within catchment as required
May be required to work weekends, holidays, and/or during a disaster event or response
Preferred: Bachelor's degree or higher
Preferred: Qualified Professional status with the populations served
All candidates must pass a drug test as a condition of employment

Benefits

Comp & perks

A collaborative, mission-driven work environment
Competitive benefits
Work-from-home options for most positions
Opportunities for professional growth in a diverse inclusive culture
Flexible work schedules with some roles with management approval
Health Insurance with no premium for employee coverage
Flexible Spending Accounts
24 days of Paid Time Off (PTO)
12 paid holidays in your first year
NC Local Government Retirement Pension (defined-benefit plan)
401k with 5% employer match and immediate vesting
Public Service Loan Forgiveness (PSLF) qualifying employer
Quarterly stipend for remote work supplies