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Clinic Success Manager
Triplemoon. Lead clinic onboarding through 30-60-90 day implementation milestones and beyond .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in clinic onboarding, relationship management, and operational improvement within healthcare settings. Proficient in navigating EHR systems and translating data insights into actionable strategies for enhancing patient outcomes.
Highest-signal resume keywords
Clinic OnboardingBehavioral Health FamiliarityProject ManagementData AnalyticsRelationship-Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessAccount ManagementOperational ImprovementEHR NavigationExecutive ReportingContinuous ImprovementValue-Based Care ModelsPediatric Primary Care ExperienceDigital Collaboration ToolsTime Management
Soft Skills
Exceptional Relationship-BuildingAdaptabilityTrust BuildingWillingness to Dive In
Tools & Technologies
Google AppsAsanaNotionOffice PracticumEClinicalWorksAthena
Certifications & Qualifications
Bachelor's DegreeClinical Experience/Credentials Preferred
Industry Keywords
Collaborative Care WorkflowsHealthcare Services ModelPrimary Care SettingFast-Paced Startup EnvironmentPatient Outcomes
About the role
Key responsibilities & impact- Lead clinic onboarding through 30-60-90 day implementation milestones and beyond
- Serve as the primary point of contact for clinic leadership, PCPs, behavioral health care managers, and billing staff
- Support provider engagement and referral identification
- Ensure clinic invoices are paid on time
- Maintain a physical presence with clinics through regular programming of dinners, trainings/CEU, and other provider/admin engagement events
- Identify clinics trending below performance targets and develop tailored action plans
- Serve as a subject matter resource on collaborative care workflows, billing procedures, and tracking reimbursements
- Navigate clinical partners' EMRs to upload and maintain accurate note sharing between behavioral health teams and clinic partners
- Facilitate ad hoc consultations between PCP teams and Triplemoon's behavioral health team as needed
- Contribute to clinic success playbook development as the program scales
- Own relationships with a portfolio of pediatric primary care clinics from onboarding through ongoing optimization
- Translate metrics into action, build trust with clinical champions, and ensure clinics achieve meaningful patient outcomes
Requirements
What you’ll need- 3–5 years of experience in customer success, account management, or inside sales in a healthcare services model
- Familiarity with behavioral health, collaborative care, or value-based care models strongly preferred
- Experience working in a primary care setting, particularly pediatric or family clinics
- Exposure to a variety of clinical EHRs, including Office Practicum, eClinicalWorks, and Athena
- Exceptional relationship-building skills across clinical and administrative audiences
- Experience preparing executive-facing reports or QBR presentations
- Strong project management and time management discipline
- Past experience with continuous improvement or operational improvement efforts in a clinical setting
- Tech-savvy/digital native required
- Experience using digital collaboration tools such as Google apps, Asana, and Notion
- Data analytics experience with ability to identify trends and translate insights into action
- Willingness to dive in and belief that no task is too small
- Bachelor's degree; clinical experience/credentials preferred
- Ability to travel for on-site clinic visits, approximately 50% of the time
- Ability to thrive in a fast-paced startup environment and adapt to evolving priorities
- Past startup experience preferred
Benefits
Comp & perks- Competitive salary
- Benefits
- Flexible work environment
- Mission-driven work with measurable impact
- Collaborative, low-ego team that values clinical integrity and continuous improvement
- Opportunity to shape the clinic success function as we scale