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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer onboarding journeys, coordinating project delivery teams, and analyzing client data to communicate value and performance. Strong ability to advocate for customer needs while maintaining exceptional organizational and project management skills.
Highest-signal resume keywords
Customer Success ManagementProject ManagementData AnalysisSaaS ExperienceExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementData AnalysisCustomer Success ManagementTechnical ImplementationClient Training
Soft Skills
Customer-First MindsetEmpathyTrust BuildingOrganizational SkillsInterpersonal Skills
Tools & Technologies
Customer Success PlatformsCRM Software
Industry Keywords
B2BSaaSFlight IndustryFintechAccount Management
About the role
Key responsibilities & impact- Lead and manage the complete onboarding journey for new customers
- Coordinate internal project delivery teams to deliver, configure, and implement customer requirements accurately and on time
- Manage day-to-day operations throughout customer onboarding
- Serve as the main point of contact for customers after they go live in production
- Act as a point of escalation for client issues and collaborate with technical, product support, and internal teams on resolutions
- Advocate for customer needs internally while managing expectations
- Maintain detailed project plans for each new customer onboarding
- Coordinate internal and external meetings, including scheduling, agendas, follow-up notes, and action items
- Highlight product features for development and help shape the B2B product roadmap
- Coordinate internal resources for onboarding and ongoing service delivery
- Monitor customer KPIs to identify risks and opportunities
- Prepare monthly performance overviews and quarterly business reviews
- Analyze client data and present insights demonstrating partnership value and ROI
- Identify mutual growth opportunities and present them to internal stakeholders
- Facilitate introductions to the sales team when clients express interest in expansion, without owning negotiation or closing
Requirements
What you’ll need- 3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management
- SaaS or B2B experience strongly preferred
- Customer-first mindset with relationships based on trust, empathy, and value
- Exceptional organizational and project management skills
- Ability to manage multiple competing priorities
- Strong analytical skills and ability to use data to communicate value and performance
- Excellent communication, presentation, and interpersonal skills
- Confidence leading meetings with stakeholders at all levels, including executives
- Experience using Customer Success platforms and CRM software is an asset
- Background in technical implementation, onboarding, or client training is an asset
- Experience in the flight industry (OTAs, airlines) or Fintech is a significant plus
Benefits
Comp & perks- Opportunity to work with a young, dynamic, and growing team composed of high-caliber professionals
- Diversity, equity, and inclusion commitment
- Safe, healthy, and accessible work environment
- Recruitment accommodations available upon request
- Full-time position
- Base pay excludes bonus and other benefits