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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Project Management, with a strong focus on onboarding processes and customer relationship management. Proficient in analyzing client data to drive insights and enhance product offerings in a SaaS or B2B environment.
Highest-signal resume keywords
Customer Success ManagementProject ManagementData AnalysisB2B ExperienceSaaS Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Onboarding ManagementKPI MonitoringClient Data AnalysisTechnical ImplementationCustomer Relationship Management
Soft Skills
Exceptional Organizational SkillsExcellent Communication SkillsInterpersonal SkillsAnalytical SkillsCustomer-First Mindset
Tools & Technologies
Customer Success PlatformsCRM Software
Industry Keywords
Flight Industry ExperienceFintech ExperienceB2B Product Roadmap
About the role
Key responsibilities & impact- Lead and manage the complete onboarding journey for new customers
- Coordinate internal project delivery teams to deliver, configure, and implement customer requirements accurately and on time
- Manage day-to-day customer onboarding operations
- Serve as the main point of contact for customers after production launch
- Escalate and resolve client issues with technical, product support, and internal teams
- Act as the internal voice of the customer and manage expectations
- Maintain detailed onboarding project plans
- Coordinate internal and external meetings, agendas, follow-up notes, and action items
- Identify product features to help shape the B2B product roadmap
- Coordinate resources for onboarding and ongoing customer services
- Monitor customer KPIs and identify risks and opportunities
- Prepare monthly performance overviews and quarterly business reviews
- Analyze client data and present insights demonstrating partnership value and ROI
- Identify mutual growth opportunities and present them to internal stakeholders
- Facilitate introductions to sales teams for client expansion interest without owning negotiation or closing
Requirements
What you’ll need- 3-5+ years of experience in Customer Success, Relationship Management, Account Management, or Project Management
- SaaS or B2B experience strongly preferred
- Proficiency in English and Chinese Mandarin required
- Thai proficiency is an asset
- Willingness to work hours overlapping with Canada timezone
- Customer-first mindset
- Exceptional organizational and project management skills
- Ability to manage multiple competing priorities
- Strong analytical skills and ability to use data to tell a compelling story about value and performance
- Excellent communication, presentation, and interpersonal skills
- Confidence leading meetings with stakeholders at all levels, including executives
- Experience using Customer Success platforms and CRM software is an asset
- Background in technical implementation, onboarding, or client training is an asset
- Flight industry or Fintech experience is a significant plus
Benefits
Comp & perks- Opportunity to work with a young, dynamic, and growing team composed of high-caliber professionals
- Professional and growth-oriented culture
- Equal opportunity employer
- Safe, healthy, and accessible work environment
- Recruitment accommodations available upon request