Customer Success Manager

Triptease

. Manage approximately 25–35 hotel accounts as the primary advisor .

Posted 9/18/2026contractRemote • ThailandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within the B2B SaaS sector, with a strong focus on client retention, growth strategies, and data-driven decision-making. Proficient in managing hotel accounts, enhancing digital guest experiences, and leveraging technical tools to drive results.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementData FluencyB2B SaaS ExperienceNative-Level Proficiency in English and Thai

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisWeb Technologies FamiliarityTechnical RecommendationsAccount Growth StrategiesContract Negotiation

Soft Skills

Exceptional CommunicationProblem-Solving MindsetAdaptabilitySelf-Direction

Tools & Technologies

VitallyGainsightHubSpotSalesforceIntercom

Industry Keywords

HospitalityTravel TechHotel Commercial FunctionsGA4Google Tag Manager

About the role

Key responsibilities & impact

Manage approximately 25–35 hotel accounts as the primary advisor
Ensure clients succeed on the platform, achieve their goals, and remain long term
Help hoteliers improve digital guest experience, increase direct bookings, and maximize revenue
Use platform data to demonstrate value and recommend actions
Convert trials into long-term contracts
Identify expansion opportunities, including additional products and properties
Lead renewal conversations and negotiations
Drive retention and growth across the account portfolio
Build relationships with hotel marketing managers, general managers, and internal Product, Sales, and Engineering teams
Share best practices and lead training
Gather customer feedback and advocate internally for hotels
Encourage clients to become advocates through events, webinars, and the hotelier community
Represent Triptease and its clients

Requirements

What you’ll need

2–3 years in Customer Success, Account Management, or a similar client-facing role, ideally within B2B SaaS
Native-level proficiency in English and Thai, written and spoken
Ability to communicate commercial and technical nuance clearly
Commercial ownership of renewal conversations, account risks, and growth opportunities
Data fluency with spreadsheets or dashboards and ability to build recommendations
Technical familiarity with web technologies, hotel websites, tag managers, and escalation to Support or Engineering
Confidence using modern CS platforms such as Vitally, Gainsight, HubSpot, Salesforce, or similar
Familiarity with support tooling such as Intercom
Exceptional written and verbal communication
Ability to lead calls with GMs or commercial directors and handle pushback
Problem-solving mindset
Adaptability in a fast-paced environment
Self-direction across a distributed team
Nice to have: experience in hospitality, travel tech, or hotel commercial functions
Nice to have: familiarity with GA4, Google Tag Manager, metasearch, and OTA landscape
Nice to have: experience with Linear or JIRA
Nice to have: hands-on experience building AI automations, custom GPTs, Claude projects, scripts, or no-code workflows

Benefits

Comp & perks

A competitive salary and bonus plan
Regular career development reviews — we reward great work
Benefits vary by location
Benefits may vary depending on employment type and location
Supportive team environment
AI tools and freedom to use them