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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in credit control and accounts receivable management, with a strong focus on data accuracy and reconciliation processes. Proficient in using Xero and Upflow for effective financial operations in a B2B SaaS environment.
Highest-signal resume keywords
Credit Control ExperienceXero ProficiencyAccounts Receivable ManagementMulti-Currency Ledger ManagementData Cleansing and Reconciliation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credit ControlAccounts ReceivableData ReconciliationMulti-Currency ManagementInvoice ManagementPayment ProcessingCustomer Account ManagementDunning SequencesData ValidationFinancial Reporting
Soft Skills
Attention to DetailProfessional CommunicationProblem SolvingIndependenceMethodical Approach
Tools & Technologies
XeroUpflowExcelGoogle Sheets
Industry Keywords
B2B SaaSSubscription BusinessCustomer SuccessBillingFinance Team Collaboration
About the role
Key responsibilities & impact- Chase overdue invoices across EMEA, NORAM and APAC by email and phone, prioritising the oldest and largest balances
- Manage dunning sequences and customer correspondence in Upflow
- Resolve queries and disputes with Customer Success, Billing and Sales to unblock payment
- Escalate payment plans and high-risk accounts to the line manager
- Carry out customer account reconciliations, matching receipts, invoices and credit notes
- Reallocate unapplied cash, debits and credits to the correct invoices, customers and entities
- Investigate and resolve credit balances: apply, refund or write back as approved
- Identify duplicate, incorrect or stale customer records and transactions, and correct them in Xero
- Clear unreconciled items and suspense balances relating to receivables
- Cleanse customer master data, including legal names, billing contacts, addresses, currencies and payment terms
- Work with the Finance team to validate opening AR balances for migration to the new system
- Flag process gaps and data issues so they are fixed at source
- Provide weekly updates on collections, cleared items and outstanding issues
- Prepare ledgers, customer data and opening balances for the December finance-system migration
Requirements
What you’ll need- Proven credit control or accounts receivable experience, ideally in a B2B SaaS or subscription business
- Hands-on Xero experience, including allocations, credit notes and account reconciliations
- Confident chasing customers by phone and email, firmly and professionally
- Experience managing multi-currency ledgers across several entities
- Good Excel or Google Sheets skills (lookups, pivots, reconciliations)
- High attention to detail and a methodical approach to cleaning up historic data
- Able to start immediately and work independently with minimal handholding
- Experience with Upflow or a similar credit control tool is desirable
