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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Credit Control and Account Reconciliation, with a strong focus on managing overdue invoices and resolving disputes efficiently. Proficient in using Xero for allocations, reconciliations, and AR reporting while maintaining high attention to detail.
Highest-signal resume keywords
Xero ExperienceCredit Control ExperienceAccount ReconciliationProactive CollectionsExcel Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Credit ControlAccount ReconciliationDunning WorkflowsMulti-Currency AR ManagementAR ReportingData CleansingInvoice Dispute ResolutionPayment NegotiationCash AllocationSuspense Balance Clearing
Soft Skills
Attention to DetailProfessional CommunicationIndependent WorkMethodical ApproachProblem-Solving
Tools & Technologies
XeroUpflowExcelGoogle Sheets
Industry Keywords
Accounts ReceivableCustomer SuccessBillingCollectionsFinancial Migration
About the role
Key responsibilities & impact- Chase overdue invoices by phone and email, prioritising the oldest and largest balances
- Manage dunning sequences and customer correspondence activity in Upflow
- Resolve invoice queries and disputes with Customer Success, Billing and Sales to unblock payment within SLAs
- Negotiate payment and maintain accurate records of contact, promises to pay and account status
- Escalate payment plans, credit-risk concerns and high-risk accounts to the line manager
- Carry out customer account reconciliations, matching receipts, invoices and credit notes
- Reallocate unapplied cash, debits and credits to the correct invoices, customers and entities
- Clear unreconciled items and receivables-related suspense balances
- Assist in cleansing customer master data and support validation of opening AR balances for migration
- Flag process gaps and data issues so they are fixed at source
- Provide regular updates on collections, aged-debt movement, cleared items and outstanding issues
- Support finance-system migration readiness and complete handover notes
- Work with the Credit Control team and cross-functional Customer Success, Billing and Sales teams
- Success milestones include becoming operational in Xero and Upflow, identifying priority accounts, progressing reconciliations and reallocations, reducing credit balances, resolving allocated accounts, validating opening AR balances, and completing handover notes.
Requirements
What you’ll need- 2+ years recent Xero experience
- 3+ years credit control experience
- Extensive account and bank reconciliation experience
- 3+ years credit control experience, including proactive telephone and email collections, dispute resolution, dunning workflows and escalation of high-risk accounts
- 2+ years, recent, hands-on Xero experience, including allocations, credit notes, customer reconciliations and AR reporting
- Extensive account and bank reconciliation experience, using Excel, Xero and other tools to match receipts to invoices, investigate variances and clear unapplied cash
- Experience managing multi-currency AR ledgers across multiple entities
- Strong Excel or Google Sheets skills, including lookups, pivots and reconciliations
- Confident chasing customers by phone and email, firmly and professionally
- High attention to detail and a methodical approach to cleaning up historic data
- Able to start immediately and work independently with minimal supervision.
Benefits
Comp & perks- Be part of a fast-paced, dynamic team at the forefront of travel technology innovation.
- Enjoy a collaborative and fun working environment with opportunities for personal and professional growth.
- Competitive salary package and rewards for high performance.
- Paid vacation days
- Working abroad for 4 weeks a year (within a +/- 3 hour time zone)
- Enhanced maternity and paternity leave
- Flexibility with childcare
- Sabbaticals (from year three onwards)
- Monthly health and wellbeing allowance: use it for gym membership, private healthcare, massages, therapy, cinema and more
- Yearly learning allowance
- Life Event leave (marriage, divorce, moving house, child's first day at school, ceremony or graduation)
- Make a Difference (volunteering) day
- Plus much more!
