Workers Compensation Claims Supervisor

TRISTAR Insurance Group

. Oversee the daily operations of a workers’ compensation claims unit .

Posted 10/3/2026full-timeIrving • Texas • United StatesMid-LevelSenior💰 $92,000 - $102,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical knowledge of Texas workers’ compensation laws and regulations, along with the ability to supervise and develop a team while ensuring high-quality claims handling and compliance with client service standards.

Highest-signal resume keywords

Texas Workers’ Compensation LawsClaims Handling OversightStaff Supervision and DevelopmentAnalytical and Problem-Solving SkillsMicrosoft Word and Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Diary System ManagementClaims Handling ComplianceVendor Evaluation and ModificationClient Report PreparationInternal and External Audit Coordination

Soft Skills

Excellent Written and Verbal CommunicationInterpersonal SkillsAbility to Manage Competing PrioritiesCoaching and Development SkillsPositive Professional Attitude

Certifications & Qualifications

High School Diploma or GEDBachelor’s Degree in Related Field (Preferred)

Industry Keywords

Workers’ Compensation ClaimsClient Service InstructionsPerformance OversightClaims ExaminersClaims Assistants

About the role

Key responsibilities & impact

Oversee the daily operations of a workers’ compensation claims unit
Ensure timely, accurate, and high-quality claims handling in compliance with applicable state laws, client requirements, and company policies and procedures
Provide technical guidance, training, and performance oversight to assigned staff
Supervise Claims Examiners, Claims Assistants, and potentially Administrative Support
Monitor daily staffing needs and distribute caseloads among direct reports
Review and approve priority payments and sign checks as authorized
Respond to claimant and vendor concerns and facilitate timely resolution
Evaluate vendor effectiveness and modify vendor panels as needed
Ensure staff follows client service instructions
Provide claims handling coverage during examiner absences and position vacancies
Prepare and evaluate monthly client reports
Coordinate and support internal and external audits
Conduct and document internal and external educational sessions
Participate in client file reviews and address resulting action items
Partner with the corporate office and sales and service teams on RFPs and client service issues
Adhere to TRISTAR’s Supervisor Best Practice Guidelines
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
Bachelor’s degree in related field (preferred)
Five (5) plus years related experience, or equivalent combination of education and experience
Strong technical knowledge of Texas workers’ compensation laws, regulations, and medical terminology
Ability to maintain a claims diary system, prioritize work, and meet strict deadlines
Strong analytical and problem-solving skills
Proficiency in Microsoft Word and Excel
Excellent written and verbal communication skills, including the ability to explain technical claims information clearly to claimants, clients, and staff
Ability to supervise, coach, and develop employees with varying levels of experience and technical ability
Strong interpersonal skills and ability to maintain effective working relationships
Ability to manage competing priorities and remain effective under pressure
Ability to model a positive, professional attitude for direct reports
Ability to respond promptly to client requests and service needs