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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Client Success and Sales Operations teams, driving revenue growth through strategic account management and effective use of CRM systems like Salesforce. Proficient in developing scalable workflows and ensuring data governance to enhance operational efficiency.
Highest-signal resume keywords
Leadership In Client SuccessRevenue Growth StrategySalesforce ProficiencyCommercial Operations GovernanceData Governance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Success ManagementSales OperationsRevenue ModelingContract GovernanceData HygienePerformance BenchmarkingChurn PreventionUp-SellingCross-SellingPortfolio Steering
Soft Skills
Communication SkillsNegotiation SkillsInterpersonal SkillsProblem-Solving SkillsBusiness Acumen
Tools & Technologies
SalesforceAsanaDocuSignGoogle Workspace
Industry Keywords
SaaSDigital ConsultingTechnology EnvironmentCommercial ContractsService Delivery Frameworks
About the role
Key responsibilities & impact- Lead, coach, and develop Client Success Managers and Inside Sales Managers
- Foster individual growth, set clear performance benchmarks, and create an environment focused on accountability and service excellence
- Drive sustainable revenue growth and client lifetime value through up-selling, cross-selling, and churn prevention
- Steer account strategies across local client partnerships and multinational enterprise accounts
- Oversee end-to-end commercial operations, including contract lifecycle, credit checks, digital signature workflows, and partner licensing operations
- Coordinate interfaces with billing, delivery teams, and internal legal departments
- Establish and govern Salesforce data hygiene as the single source of truth
- Drive revenue tracking, forecasting, and senior-leadership reporting
- Align commercial and billing-relevant metrics across systems
- Develop scalable workflows, standardized contract templates, and best-practice frameworks across Salesforce, Asana, DocuSign, and Google Workspace
- Connect Sales, Delivery Consultants, Legal, Billing/Finance, and partner ecosystems such as Google to enable operational delivery
Requirements
What you’ll need- Academic degree in Business Administration, Marketing, Economics, Business Law, or a related field with strong affinity for tech and digital business models
- Proven leadership track record in heading Client Success, Account Management, or Sales Operations teams within a fast-paced SaaS, digital consulting, or technology environment
- Success in strategic revenue growth, including retention, up-selling, and portfolio steering
- Experience governing structured commercial back-office operations
- Strong command of enterprise CRM systems, particularly Salesforce
- Experience with modern workflow tooling such as Asana, DocuSign, and Google Workspace
- Passion for clean data governance and accurate revenue modeling
- Solid understanding of commercial contracts, governance standards, and service delivery frameworks
- High business acumen and problem-solving skills
- Strong communication, negotiation, and interpersonal skills
- Business-fluent English, written and spoken, minimum C1
- Fluent German, minimum B2, is a plus
Benefits
Comp & perks- Competitive salary
- Knowledge sharing & company events
- Personal development plan & leadership training
- Hybrid work model
- Choose your own device
- Responsibility from the start
- Enormous growth potential within the company and beyond the initial role