Operations Analyst

Troutman Pepper

. Coordinate the administrative lifecycle of eMerge matters, including new matter intake, conflicts coordination, matter setup, and related operational steps .

Posted 9/29/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and time management skills to effectively manage multiple priorities and deadlines while providing operational support in eDiscovery and legal operations. Proficient in analyzing operational metrics and developing solution-oriented recommendations to enhance workflows and processes.

Highest-signal resume keywords

EDiscoveryLegal OperationsMicrosoft Office SuiteProcess ImprovementOperational Workflows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementOperational Metrics AnalysisBudget TrackingMatter CoordinationReportingDashboard DevelopmentWorkflow StreamliningDocumentation MaintenanceTraining and GuidanceConfidentiality Management

Soft Skills

Organizational SkillsTime ManagementWritten CommunicationVerbal CommunicationInterpersonal Skills

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Litigation SupportProfessional ServicesClient-Service-First ApproachProcess ChangesCross-Functional Coordination

About the role

Key responsibilities & impact

Coordinate the administrative lifecycle of eMerge matters, including new matter intake, conflicts coordination, matter setup, and related operational steps
Monitor key operational metrics and identify patterns, risks, and opportunities for improvement
Oversee matter rates, estimates, and budgets, including tracking status and coordinating timely communication
Create, track, and communicate matter status updates, deadlines, responsiveness expectations, budget and estimate updates, cost-savings information, tools used, and other operational details
Provide operational support to eMerge Attorney Case Managers by reducing administrative and tracking burdens
Support operating initiatives such as process changes, tool rollouts, and reporting enhancements
Support the Director of eMerge Operations with dashboards, analyses, and presentations
Coordinate between eMerge and firm teams including IT, Finance, Marketing, and Innovation
Review workflows to identify opportunities to streamline, standardize, and reduce friction
Develop and present recommendations, process changes, templates, checklists, and tools, and support implementation
Stay current with eDiscovery, legal operations, and data management trends and recommend enhancements
Assist with training and guide legal and administrative staff on tools, processes, and best practices
Maintain documentation for processes, procedures, and communication protocols
Protect confidential information and maintain a client-service-first approach

Requirements

What you’ll need

Strong organizational and time management abilities; able to manage multiple priorities and meet tight deadlines
Excellent written and verbal communication skills
Ability to communicate clearly and proactively regarding matter status, budget and estimate updates, deadlines, risks, and next steps
Strong interpersonal skills and ability to build productive relationships at all levels
Ability to analyze operational issues, interpret data/metrics, and develop practical, solution-oriented recommendations
Ability to triage routine operational issues and escalate complex matters appropriately
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
Comfort developing and maintaining trackers, reports, dashboards, and summaries
Detail-oriented, proactive, solution-driven approach to problem-solving
Strong commitment to ethical conduct, confidentiality, and organizational values
Ability to adapt to changing priorities while maintaining focus on high-impact activities
Familiarity with eDiscovery, litigation support, or legal operations processes; experience with related tools and systems is preferred
Understanding of the legal ecosystem and the evolving role of technology, AI, data, and legal operations
Bachelor's degree, or any combination of training, education, and experience that demonstrates the ability to perform the duties
Minimum two (2) years of experience in eDiscovery, litigation support, legal operations, or a related professional services environment
Experience supporting operational workflows, reporting, process improvement, and cross-functional coordination