Paralegal Support Manager

Troutman Pepper

. Manage all aspects of paralegal staff management, including hiring, development, direct supervision, and performance management .

Posted 10/22/2026full-timeUnited StatesMid-LevelSenior💰 $135,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities in overseeing paralegal staff, ensuring effective performance management, and fostering collaboration within legal support teams. Possesses extensive experience in legal operations, with a focus on enhancing efficiency and client service delivery.

Highest-signal resume keywords

Paralegal Staff ManagementCollaborative LeadershipPerformance ManagementLegal OperationsConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bachelor’s DegreeParalegal ManagementPerformance Metrics AnalysisResource AllocationPolicy Guidance

Soft Skills

Excellent CommunicationJudgment and DiscretionInfluencing SkillsFlexibility and AdaptabilityTeam Building

Industry Keywords

Law Firm ExperienceBankruptcy and RestructuringConsumer Financial ServicesFinance and BankingLegal Support Administration

About the role

Key responsibilities & impact

Manage all aspects of paralegal staff management, including hiring, development, direct supervision, and performance management
Provide leadership and direction to assigned practice group paralegal staff
Assign resources and manage schedules, performance, and compensation decisions
Partner with Practice Management and Human Resources
Develop understanding of practice group operations and ensure staff have appropriate skills and training
Monitor and analyze paralegal performance metrics to improve efficiency and client service delivery
Conduct regular check-ins with paralegal staff and attorneys
Provide policy guidance and interpretation in partnership with Human Resources
Collaborate with Legal Support Administration managers to optimize work assignments
Improve work relationships, morale, productivity, and retention
Support employee engagement through team building, community service, and site initiatives
Serve as the Legal Support Administration point of contact in the local office

Requirements

What you’ll need

Bachelor’s degree or equivalent in experience and/or training
Demonstrated experience managing large legal support teams or working as a paralegal manager or team lead in a large law firm or professional services firm
Experience leading resources supporting multiple individuals in multiple locations and/or priorities
Strong collaborative leadership and management skills
Strong supervisory skills
Excellent written and verbal communication skills
Ability to exercise judgment and discretion in maintaining relationships with lawyers and staff
Ability to influence individuals at all levels internally and externally
Capability to identify issues, develop creative and effective solutions, and resolve conflict
Flexibility and adaptability in a fast-paced environment
Ability to communicate and present information and respond to questions from lawyers, staff, and clients
Previous law firm experience is required
Preferred: practice area knowledge in Bankruptcy + Restructuring, Consumer Financial Services, and/or Finance + Banking
Minimum of five (5) years of progressive management experience, preferably within a legal/professional services environment

Benefits

Comp & perks

Employee support and advancement
Inclusion and innovation-focused workplace
Reasonable accommodations for individuals with disabilities