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Field Service Coordinator
TRS-RenTelco. Answer incoming customer telephone calls and emails regarding equipment operating instructions or service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong coordination and organizational skills while providing exceptional customer service and administrative support. Proficient in managing multiple projects and utilizing customer management tools effectively.
Highest-signal resume keywords
Customer Service SkillsMicrosoft Office ProficiencyStrong Coordination SkillsVerbal and Written Communication SkillsMulti-Tasking Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Organization SkillsAttention to Detail
Tools & Technologies
Customer Management ToolsService Coordination Tools
Industry Keywords
Service Technician SchedulingWork Order PreparationTroubleshootingAdministrative SupportPre-Employment Screening
About the role
Key responsibilities & impact- Answer incoming customer telephone calls and emails regarding equipment operating instructions or service
- Work with customers to describe service requirements and schedule service technician visits
- Prepare work order notices
- Generate schedules for service technicians
- Recommend external contractors when needed
- Troubleshoot some items by telephone and share appropriate resources with customers
- Provide administrative support to the service department
- Provide backup phone coverage and service call ticket support for the Administrative Coordinator and Operations team
- Perform other duties as assigned
Requirements
What you’ll need- Strong coordination skills
- Excellent organization and customer service skills
- Proven ability to multi-task and manage multiple projects
- Strong verbal and written communication skills
- Microsoft Office proficiency
- Ability to remain seated and work at a computer workstation for extended periods
- Ability to frequently use computers, keyboards, mice, telephones, and other required technology
- Ability to read information on computer screens and maintain attention to detail
- Legally authorized to work in the United States on a permanent basis
- Must pass pre-employment screening after a conditional offer
- Spanish reading, writing, and speaking is a plus
- Familiarity with customer management and service coordination tools is a plus
- Exposure to technologies such as AI is a plus
Benefits
Comp & perks- Vacation and sick time
- 10 days + 2 half days company-paid holidays
- 401(k) Retirement Plan with Company Match
- Company Paid Life Insurance
- DailyPay
- HSA
- FSA
- EAP
- Pet Insurance
- Wellness resources covering nutrition, exercise, emotional health, and more
- Reasonable accommodations for qualified individuals with disabilities