FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service support, particularly in handling medical billing inquiries and financial assistance programs. Capable of maintaining high-quality standards while managing multiple tasks in a remote call center environment.
Highest-signal resume keywords
Customer Service SupportMedical Billing AssistanceQuality Assurance StandardsTime ManagementTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Call HandlingPayment ProcessingDocumentation ManagementInternet Speed TestingConfidential Information Protection
Soft Skills
Excellent Communication SkillsOrganizational SkillsDetail-OrientedMultitasking AbilityInterpersonal Skills
Certifications & Qualifications
High School Diploma
Industry Keywords
Contact Center SupportInbound CallsOutbound CallsRemote SettingCustomer Policies
About the role
Key responsibilities & impact- Provide TruBridge Contact Center Support to Early Out Service clients and patients
- Support inbound and outbound patient contact from 8am–5pm PST, Monday to Friday
- Meet production standards for inbound and outbound calls
- Meet quality assurance standards
- Maintain quality customer service by following company and customer-specific policies and procedures
- Update job knowledge through company-offered education opportunities and gain proficiency in services and information systems
- Protect confidential customer information
- Process miscellaneous paperwork and documentation
- Assist callers with medical billing questions and financial assistance programs
- Set up payment plans and process payments
- Schedule callbacks as needed
- Collaborate as a team member
- Perform additional tasks assigned by the supervisor or call center management
Requirements
What you’ll need- Must be available to work 8am–5pm PST, Monday to Friday
- High-speed home internet (not cell-based internet) required
- Ability to test home internet speed to ensure adequate bandwidth
- Excellent written and oral communication and interpersonal skills
- Strong organizational, multitasking, and time-management skills
- Detail-oriented and able to follow through on issues to resolution
- Ability to act independently and as a team member
- High School Diploma or equivalent combination of education and relevant experience
- Preferred: one year or more providing customer service support over the phone in a remote setting
- Preferred: experience handling up to 100 customer contacts per day
Benefits
Comp & perks- Company-offered education opportunities
- Fully remote position
- Home-based work arrangement