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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in customer service support, particularly in handling medical billing inquiries and financial assistance programs. Capable of maintaining quality assurance standards while managing high volumes of inbound and outbound calls in a remote setting.
Highest-signal resume keywords
Customer Service SupportMedical Billing AssistanceQuality Assurance StandardsTime ManagementTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Call HandlingPayment ProcessingDocumentation ManagementInternet Speed TestingCustomer Information Confidentiality
Soft Skills
Excellent Communication SkillsOrganizational SkillsMultitaskingDetail-OrientedInterpersonal Skills
Tools & Technologies
TruBridge Contact Center Software
Industry Keywords
Remote Customer ServiceInbound CallsOutbound CallsPatient ContactFinancial Assistance Programs
About the role
Key responsibilities & impact- Provide TruBridge Contact Center Support to clients and Early Out Service patients
- Support inbound and outbound patient contact from 11am–8pm CST, Monday to Friday
- Meet production standards for inbound and outbound calls
- Meet quality assurance standards
- Maintain quality customer service by following company and customer-specific policies and procedures
- Update job knowledge through company-offered education opportunities and gain proficiency in services and information systems
- Keep customer information confidential
- Process miscellaneous paperwork and documentation
- Assist callers with medical billing questions and financial assistance programs
- Set up payment plans and process payments
- Schedule callbacks as needed
- Collaborate as a team member
- Perform additional tasks assigned by the supervisor or call center management
Requirements
What you’ll need- Must be available to work 11am–8pm CST, Monday to Friday
- High-speed home internet (not cell-based internet) required
- Ability to test home internet speed and ensure adequate bandwidth
- Excellent written and oral communication and interpersonal skills
- Strong organizational, multitasking, and time-management skills
- Detail-oriented and able to follow through on issues to resolution
- Ability to act independently and as a team member
- High School Diploma or equivalent combination of education and relevant experience
- Preferred: one year or more providing customer service support over the phone in a remote setting
- Preferred: experience handling up to 100 customer contacts per day
Benefits
Comp & perks- Fully remote position
- Company-offered education opportunities
- Home-based work arrangement
- Full-time employment