Customer Service Representative

TruBridge

. Provide TruBridge Contact Center Support to Early Out Service clients and patients .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service support, particularly in handling medical billing inquiries and financial assistance programs. Strong ability to maintain quality assurance standards while effectively collaborating with team members in a remote call center environment.

Highest-signal resume keywords

Customer Service SupportMedical Billing AssistanceQuality Assurance StandardsTime ManagementInterpersonal Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call Center SupportPayment ProcessingDocumentation ManagementConfidential Information ProtectionProduction Standards Compliance

Soft Skills

Excellent CommunicationOrganizational SkillsDetail-OrientedMultitasking AbilityTeam Collaboration

Tools & Technologies

Information SystemsHigh-Speed Internet

Industry Keywords

Remote Customer ServiceFinancial Assistance ProgramsInbound CallsOutbound CallsQuality Customer Service

About the role

Key responsibilities & impact

Provide TruBridge Contact Center Support to Early Out Service clients and patients
Consistently meet production standards for inbound and outbound calls
Consistently meet quality assurance standards
Maintain quality customer service by following company and customer-specific policies and procedures
Update job knowledge through company-offered education opportunities and gain proficiency in services and information systems
Protect confidential customer information
Process miscellaneous paperwork and documentation
Assist callers with medical billing questions, financial assistance programs, payment plans, and payment processing
Schedule callbacks as needed
Collaborate as a team member
Complete additional tasks assigned by the supervisor or call center management

Requirements

What you’ll need

Must be available to work 10am–7pm CST or 11am–8pm CST, Monday–Friday
High-speed home internet (not cell-based internet) required
Ability to test home internet speed to ensure adequate bandwidth
Excellent written and oral communication and interpersonal skills
Strong organizational, multitasking, and time-management skills
Detail-oriented and able to follow through on issues to resolution
Ability to work independently and as a team member
High School Diploma or equivalent combination of education and relevant experience
One year or more providing customer service support over the phone in a remote setting preferred

Benefits

Comp & perks

Fully remote position
Company-offered education opportunities
High-speed home internet required for remote work