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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in hospital revenue cycle operations, including billing and collections, while leading operational performance and client management. Proficient in analyzing performance data, managing risks, and ensuring compliance with industry regulations.
Highest-signal resume keywords
Hospital Revenue Cycle OperationsInsurance RegulationsOperational Performance ManagementExecutive-Level CommunicationAdvanced Microsoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing and CollectionsReimbursement PracticesCoding InterfacesAutomated Billing WorkflowsKPI GovernanceTrend AnalysisMulti-Team Corrective ActionsSystemic Root-Cause AnalysisInvoicing ProcessesContract Compliance Validation
Soft Skills
Analytical SkillsOrganizational SkillsPrioritization SkillsMentoringCoaching
Tools & Technologies
Microsoft ExcelMicrosoft OutlookMicrosoft WordThriveEpicCerner
Industry Keywords
Healthcare AdministrationGovernment Payer ProgramsPatient ConfidentialityOperational EfficiencyCross-Functional Collaboration
About the role
Key responsibilities & impact- Oversee daily operational performance, battle cards, action plans, and key KPIs across assigned clients
- Serve as the primary senior operational point of contact for clients
- Translate client needs, issues, and requests into prioritized operational actions and execution plans
- Identify operational risks and performance trends and guide corrective actions
- Ensure accurate reporting, consolidated performance insights, and clear status updates
- Lead operational work for domestic clients across assigned accounts
- Review dashboards and performance data to identify trends, risks, and deficiencies
- Lead corrective action plans to improve outcomes
- Drive operational efficiency and reimbursement optimization through standardization, workflow alignment, issue triage, and cross-functional collaboration
- Ensure consistent execution standards across teams and client portfolios
- Maintain trusted relationships with client operational stakeholders
- Own and escalate significant operational risks with timelines and mitigation plans
- Partner with operations, finance, payer relations, technology, and strategic client management teams
- Ensure execution aligns with contracts, billing standards, and service-level commitments
- Maintain knowledge of hospital billing systems, government payer programs, reimbursement policies, and regulations
- Maintain confidentiality of patient and client information
- Attend required meetings and stay current on industry trends and regulatory changes
- Oversee customer invoicing accuracy and support monthly invoicing processes
- Recruit, screen, and select candidates
- Orient new hires and ensure appropriate hiring plans
- Administer performance management, feedback, and reviews
- Maintain current job descriptions and accurate staff records
- Support organizational development and training programs
- Mentor, guide, and coach direct reports
- Communicate corporate matters and administer internal policies and procedures
- Comply with employment laws and regulations
Requirements
What you’ll need- Bachelor’s degree or equivalent combination of education and relevant experience
- 7+ years of progressive experience in hospital revenue cycle operations, with demonstrated leadership responsibility across billing and collections functions
- 5+ years of manager experience
- Advanced working knowledge of insurance regulations, reimbursement practices, coding interfaces, and automated billing workflows
- Demonstrated ability to lead complex issue resolution, systemic root-cause analysis, and multi-team corrective actions
- Strong executive-level communication skills
- Excellent analytical, organizational, and prioritization skills
- Advanced proficiency in Microsoft Office tools (Excel, Outlook, Word)
- Comfort interpreting multi-source reporting
- Preferred: Bachelor’s or Master’s degree in Healthcare Administration, Business, Finance, or related field
- Preferred: 5+ years Medicare hospital billing experience and demonstrated expertise with government payers
- Preferred: Experience supporting multiple hospital billing platforms and/or EHR/RCM systems (e.g., Thrive, Epic, Cerner)
- Preferred: Advanced revenue cycle analytics experience, including KPI governance, trend analysis, and executive reporting
- Preferred: Prior experience in senior operational leadership, client escalations, service recovery, and cross-functional governance
- Preferred: Experience overseeing invoicing processes, contract compliance validation, and operational performance frameworks
Benefits
Comp & perks- Full-time employment
- Equal Employment Opportunity compliance
- HIPAA and ERISA compliance
- Employee orientation and engagement support
- Performance feedback and yearly performance reviews
- Organizational development and training programs
- Mentorship, guidance, and coaching
- No travel required (travel requirement section indicates none)