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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare revenue cycle management, client relationship management, and performance improvement strategies. Proven ability to drive client satisfaction, retention, and operational efficiency while ensuring compliance with relevant regulations.
Highest-signal resume keywords
Healthcare Revenue Cycle ManagementClient Relationship ManagementPerformance Improvement StrategiesEHR Adoption and IntegrationStrategic Account Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash CollectionsAccounts Receivable AgingDenial PerformanceBilling QualityPayer OutcomesFinancial Impact AnalysisClient Satisfaction MeasurementRisk ManagementValue Realization ReportingContractual Interactions
Soft Skills
Relationship-BuildingStakeholder AccountabilityIndependent WorkCollaboration
Tools & Technologies
Healthcare TechnologyHealth Information Systems
Industry Keywords
EHRHIPAAERISARevenue Cycle ServicesClient RetentionOperational PerformanceCompliance
About the role
Key responsibilities & impact- Lead executive relationships for top enterprise clients
- Drive value realization across TruBridge’s revenue cycle management services, EHR, and third-party solutions
- Improve operational and financial performance while advancing EHR adoption, solution integration, and client outcomes
- Develop and implement client success and recovery plans
- Measure client satisfaction, engagement, solution adoption, service performance, and relationship indicators
- Create value realization reporting demonstrating client ROI and supporting executive business reviews and renewal decisions
- Align qualified clients with the TruBridge reference program
- Lead executive-level performance reviews and translate revenue cycle data into prioritized actions
- Lead cross-functional Financial Health teams and subject matter experts in diagnosing challenges and executing corrective action plans
- Serve as the executive escalation point for material RCM service and performance issues
- Own client retention, renewal readiness, satisfaction, risk reduction, and responsible growth
- Manage client risk using service, financial, operational, relationship, and contractual indicators
- Identify and qualify upsell and cross-sell opportunities and partner with sales
- Develop best practices for client profitability management, invoicing, accounts receivable, cash collections, write-offs, and contractual interactions
- Ensure compliance with EEO laws, HIPAA, ERISA, and other applicable regulations
Requirements
What you’ll need- Bachelor’s degree in business administration, Healthcare Management, or a related field (preferred)
- Ability to travel up to 60%
- Demonstrated experience improving healthcare revenue cycle performance, including cash collections, accounts receivable aging, denial performance, billing quality, and payer or contractual outcomes
- Proven success improving client satisfaction, protecting renewals, reducing preventable attrition, and recovering at-risk client relationships
- Ability to identify emerging client issues, establish resolution plans, maintain stakeholder accountability, and follow through until risk is mitigated
- Ability to work independently and collaborate effectively with subject matter experts
- Strong relationship-building skills
- Experience advising and influencing hospital CFOs, revenue cycle executives, and operational leaders
- Ability to analyze revenue cycle performance trends, identify root causes, quantify financial impact, and present recommendations and recovery plans
- At least 7 years of healthcare revenue cycle experience
- At least 3 years leading client-facing RCM services, operations, performance improvement, or complex account recovery initiatives
- Preferred: experience in strategic account management, healthcare technology, or health information systems