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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare revenue cycle management, focusing on client satisfaction, retention, and performance improvement. Proven ability to analyze trends, develop strategic plans, and lead cross-functional teams to drive measurable outcomes.
Highest-signal resume keywords
Healthcare Revenue Cycle ManagementClient Relationship ManagementPerformance ImprovementStrategic Account ManagementCash Collections
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue Cycle Performance AnalysisAccounts Receivable ManagementDenial Performance ImprovementBilling Quality AssuranceClient Success PlanningRisk Mitigation StrategiesValue Realization ReportingFinancial Health DiagnosticsSolution IntegrationEHR Adoption
Soft Skills
Relationship-BuildingCollaborationProblem-SolvingInfluencing SkillsStakeholder Accountability
Industry Keywords
Healthcare ManagementClient SatisfactionOperational PerformanceRevenue Cycle ServicesHealthcare TechnologyHealth Information SystemsExecutive RelationshipsClient RetentionUpsell and Cross-SellContractual Interactions
About the role
Key responsibilities & impact- Lead executive relationships as an individual contributor for top acute enterprise clients
- Improve operational and financial performance across acute-based revenue cycle management services
- Advance EHR adoption, solution integration, and client outcomes across the TruBridge portfolio
- Own client-specific success and recovery plans
- Drive measurable improvements across the revenue cycle and broader solution portfolio
- Coordinate cross-functional execution, manage escalations and risk, and support retention and growth
- Develop and implement client success plans with retention, satisfaction, risk-reduction, and growth objectives
- Maintain in-depth knowledge of client organizations and healthcare environments
- Measure client satisfaction and engagement through feedback, executive conversations, solution adoption, service performance, and relationship indicators
- Create value realization reporting demonstrating client ROI and informing renewals and growth opportunities
- Align qualified clients with the TruBridge reference program
- Lead executive performance reviews and translate revenue cycle data into prioritized actions
- Lead cross-functional financial health teams and subject matter experts in diagnosing challenges and executing corrective action plans
- Establish best practices for client profitability management, invoicing, accounts receivable, cash collections, write-offs, and contractual interactions
- Serve as executive escalation point for material RCM service and performance issues
- Own client relationships and execution with accountability for retention, renewal readiness, satisfaction, risk reduction, and responsible growth
- Manage client risks, quantify retention and financial exposure, and establish mitigation plans
- Identify and qualify expansion opportunities and partner with sales on upsell and cross-sell options
Requirements
What you’ll need- Bachelor’s degree in business administration, Healthcare Management, or a related field (preferred)
- Ability to travel up to 60%
- Demonstrated experience improving healthcare revenue cycle performance, with working knowledge of cash collections, accounts receivable aging, denial performance, billing quality, and payer or contractual outcomes
- Proven success improving client satisfaction, protecting renewals, reducing preventable attrition, and recovering at-risk client relationships
- Ability to identify emerging client issues, establish resolution plans, maintain stakeholder accountability, and follow through until risk is mitigated
- Ability to work independently and collaborate effectively with subject matter experts
- Strong relationship-building skills
- Experience advising and influencing hospital CFOs, revenue cycle executives, and operational leaders
- Ability to analyze revenue cycle performance trends, identify root causes, quantify financial impact, and present recommendations and recovery plans
- At least 7 years of healthcare revenue cycle experience, including at least 3 years leading client-facing RCM services, operations, performance improvement, or complex account recovery initiatives
- Preferred experience in strategic account management, healthcare technology, or health information systems
Benefits
Comp & perks- Ability to travel up to 60%