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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for EHR products, including installation and troubleshooting of Linux and Windows servers, networking, and Active Directory management. Strong communication skills facilitate effective collaboration with clients and team members to resolve issues and enhance service delivery.
Highest-signal resume keywords
Linux Server SupportWindows Server SupportActive Directory ManagementNetworking Concepts (TCP/IP, DNS, DHCP)Technical Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
EHR Products SupportApache Web-Based ApplicationsTerminal Server SupportVDI Systems SupportImage Acquisition and PrintingData Migration AssistanceTroubleshooting Escalated TicketsSupport Tools UtilizationConfiguration Best PracticesNetwork Security
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationInterpersonal SkillsOrganizational SkillsProblem-Solving Skills
Tools & Technologies
LinuxWindowsVirtualization TechnologiesRemote Support ToolsHelp Desk Software
Certifications & Qualifications
CompTIA A+CompTIA Network+CompTIA Security+CompTIA Linux+
Industry Keywords
Healthcare TechnologyEHR SystemsMedical ImagingHealthcare WorkflowsDesktop Support
Tech Stack
Tools & technologiesApacheDNSLinuxTCP/IP
About the role
Key responsibilities & impact- Provide client software, server components, peripheral software, and hardware support for TruBridge EHR products
- Install and troubleshoot Apache web-based applications
- Assist with network setup, security, and communications
- Provide support for Terminal Server and VDI systems
- Support image acquisition, storage, conversion, and printing
- Provide Active Directory management
- Provide AIX server support and assist with data migrations
- Support Linux and Windows server environments, networking, file systems, and backups
- Assist in troubleshooting escalated tickets and work with development teams toward resolution
- Create a collaborative environment with other team members to ensure overall team effectiveness
- Identify and communicate potential risks and roadblocks
- Meet team commitments and assigned objectives
- Utilize support tools and systems on a day-to-day basis
- Continue developing technical independence and ownership of assigned work
- Provide technical support to customers via phone, email, and other support channels
- Answer questions regarding system procedures, application functionality, systems status, and downtime procedures
- Recommend maintenance and configuration best practices
- Collaborate with network services, software engineering, application development, and other support teams to restore service and identify root causes
- Escalate complex inquiries and maintain troubleshooting logs
Requirements
What you’ll need- Bachelor's Degree in a technical field of study or equivalent work experience
- Educational or practical experience with Linux or Windows Servers, Networking, Desktop Support, or related technologies
- Ability to be flexible and work analytically in a problem-solving environment
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Strong organizational, multitasking, and time-management skills
- Must be detail-oriented and able to follow issues through to resolution
- Must be able to work both independently and as a member of a team
- Ability to convey technical concepts and terminology in easy-to-understand language
- Demonstrates willingness to learn and accept mentoring
- Ability to lift and carry up to approximately 50 pounds
- Occasional travel (25% or less)
- Preferred: Previous customer service, help desk, call center, retail technology, or customer-facing support experience
- Preferred: Familiarity with healthcare technology, EHR systems, medical imaging, or healthcare workflows
- Preferred: Understanding of basic networking concepts including TCP/IP, DNS, DHCP, and network troubleshooting
- Preferred: Exposure to Windows Server, Linux, Active Directory, virtualization technologies, or remote support tools
- Preferred: Demonstrated ability to communicate technical concepts to both technical and non-technical audiences
- Preferred: Technical certifications such as CompTIA A+, Network+, Security+, Linux+, or equivalent coursework/certifications