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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient interaction, appointment scheduling, and data entry within electronic medical records. Possesses knowledge of medical terminology and insurance verification procedures to effectively assist patients and support organizational goals.
Highest-signal resume keywords
Customer Service ExperienceProficiency In Microsoft OfficeKnowledge Of Medical TerminologyBilingual In English And Spanish Or CreoleTyping Speed Of 40 Words Per Minute
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryAppointment SchedulingInsurance VerificationPatient Flow ManagementEligibility Assessments
Soft Skills
CommunicationOrganizational SkillsInterpersonal Skills
Tools & Technologies
Electronic Medical Record SystemsMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Commercial InsuranceMedicaidPatient PaymentsClinical ServicesSliding Fee Discount Program
About the role
Key responsibilities & impact- Serve as the primary point of contact for patients
- Greet, check in, and check out patients
- Collect patient payments
- Complete timely and accurate clinical services data entry
- Provide customer service to patients and visitors
- Assist with appointment scheduling, registration, check-in, check-out, billing inquiries, and payments
- Maintain efficient patient flow
- Provide information about Commercial Insurance and Medicaid resources
- Complete eligibility assessments for the sliding fee discount program
- Scan and import patient data into the electronic medical record
- Attend internal and external meetings
- Support organizational activities and contribute to organizational goals
- Travel as necessary using a personal vehicle
- Perform other assigned responsibilities
Requirements
What you’ll need- Associate’s degree or higher from an accredited college or university, preferred
- High School Diploma, GED, or equivalent work experience, required
- Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint, required
- Minimum of 1 year of customer service experience, preferred
- Typing speed of 40 words per minute
- Bilingual in English and Spanish or Creole, preferred
- Must maintain current auto insurance at own expense
- Must successfully pass a post-offer drug and alcohol screen
- Subject to criminal background checks
- Knowledge of medical terminology
- Knowledge of insurance verification procedures
- Knowledge of True Health’s processes to navigate patients appropriately
Benefits
Comp & perks- Post-offer drug and alcohol screening
- Reasonable accommodation may be provided for individuals with disabilities
- Full-time hourly employment