Account Director

True North

. Ensure the continued success, retention, and growth of key client relationships .

Posted 11/6/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex client relationships and agency of record partnerships, with a strong focus on financial management, strategic direction, and performance optimization in healthcare marketing. Proven ability to lead teams, drive account growth, and collaborate effectively across departments to achieve client success.

Highest-signal resume keywords

Client Relationship ManagementFinancial ManagementAccount Growth StrategyHealthcare Marketing ExpertiseTeam Leadership and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget ManagementRevenue ForecastingSOWs and Change OrdersPerformance Metrics AnalysisDigital/Performance Media StrategyCreative and Brand StrategySEOContract ReviewsProject ManagementAccount-Level Profitability

Soft Skills

Excellent Communication SkillsCollaboration in High-Pressure EnvironmentsProactive Customer Service OrientationPresentation SkillsInquisitive and Self-Motivated

Industry Keywords

Healthcare MarketingAgency of Record RelationshipsEnterprise Health SystemsIDNsClient Decision MakersStrategic InitiativesPerformance OptimizationQBRsRFPsCase Studies

About the role

Key responsibilities & impact

Ensure the continued success, retention, and growth of key client relationships
Provide client relationship management, strategic direction, and oversight
Drive production efficiency and excellence through internal collaboration
Lead a multi-million-dollar portfolio and own the financial health, growth, and retention of every account
Prioritize efforts to support project management execution
Manage budgets and protect client and business needs financially
Prioritize work across accounts and ensure delivery on time and in scope
Own account budgets, forecasts, and change orders
Drive account strategy and issue resolution with client decision makers
Report account strategy, performance, and financial information to senior leadership
Collaborate with internal leaders on strategic initiatives
Own revenue forecasts, budgets, renewals, and account-level profitability
Maintain accounts at or above target billing rates
Lead SOWs, change orders, and scope recommendations
Prioritize work across accounts, keep projects on time, on budget, and in scope, and resolve conflicts across internal teams
Own annual growth and health plans
Lead quarterly business reviews and executive reviews
Convert performance data into recommendations tied to client business outcomes
Lead and develop Account Managers and model the shift from execution to advisory
Expand existing relationships and own new-client targets for the portfolio
Support new business pitches and RFPs
Manage contract reviews, renewal cycles, and associated reporting
Collaborate on strategic growth, development initiatives, process improvements, team trainings, and development
Contribute to product and service innovation and experimentation in healthcare marketing
Build and manage relationships with key client decision makers and executive leaders
Align executive vision with day-to-day execution in complex health systems
Collaborate on marketing strategy, including digital/performance media, measurement and analytics, creative and brand strategy, and SEO
Participate in performance review and optimization discussions using channel-level media metrics
Identify client case studies

Requirements

What you’ll need

Experience managing agency of record relationships, including brand strategy, creative agency, and media strategy
Preferably experience working with enterprise health systems / IDNs or health plans
Proven ability to lead complex agency of record relationships
Ability to communicate with client decision makers, leaders, influencers, and day-to-day execution support layers
Ability to manage client needs and prioritize requests and projects
Ability to lead internal collaboration in high-pressure environments
Ability to direct client strategy and collaborate with SMEs on client-facing recommendations
Experience managing contract reviews, budgets, renewal cycles, revenue forecasts, and account-level profitability
Experience leading account growth plans, QBRs, and executive business reviews tied to marketing performance and business outcomes
Fluency in agency financial management, including SOWs, estimates, change orders, utilization, and billing rate targets
Experience collaborating with cross-departmental leaders on strategic growth, process improvements, team training, and development
Experience leading and mentoring junior team members
Continuous learning and dedication to understanding the healthcare marketing landscape
Ability to collaborate in new business pitches and RFPs
Ability to build and manage strategic relationships with key client decision makers and executive leaders
Ability to collaborate on digital/performance media, measurement and analytics, creative and brand strategy, and SEO
Understanding of channel-level media performance metrics
Ability to identify client case studies
Excellent written, presentation, and verbal communication skills
Ability to perform and present in high-pressure situations
Self-motivated, inquisitive, proactive, and customer-service-oriented approach
Minimum of 5 years of healthcare or marketing agency client success experience
Bachelor's degree in business, sales, marketing, communications, finance, economics, or a related field
Willingness and ability to travel occasionally for conferences and client meetings
Ability to work exclusively from a home office when not traveling

Benefits

Comp & perks

Fully remote work from a home office when not traveling
Occasional travel for conferences and client meetings
Opportunity to have a direct and meaningful impact on key accounts and the business overall
Career growth opportunity
Work with an amazing team