Account Manager

Trueline

. Manage all elements of the assigned territory to meet or exceed territory goals .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing territory goals, executing strategic sales plans, and enhancing customer satisfaction through effective communication and problem-solving. Proficient in analyzing customer trends and implementing corrective actions to drive sales growth.

Highest-signal resume keywords

Territory ManagementStrategic Sales PlanningCustomer Relationship ManagementMicrosoft Office Suite ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales PlanningOrder ProcessingPricing StrategyRoot Cause AnalysisQuality ReviewCustomer Action PlansForecastingCredit ManagementWarranty Claim Investigation

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsAttention to DetailCollaborative Teamwork

Industry Keywords

Customer SatisfactionSales VolumeGross MarginField VisitsDelivery Schedule Management

About the role

Key responsibilities & impact

Manage all elements of the assigned territory to meet or exceed territory goals
Process customer orders, apply credits, determine pricing, and communicate with customers throughout the process
Increase territory volume and create and execute customer action plans
Develop and implement strategic sales plans covering pounds, sales, gross margin, and RMAs
Manage customer requests for quotes, orders, and credits
Assist customers with questions concerning orders, invoices, and accounts
Communicate project updates, delivery schedule confirmations, backorders, and related information
Make field visits as necessary
Conduct quality reviews for customer-provided or CSM-entered cut lists and address discrepancies
Review customer trends and initiate action plans through root cause analysis, corrective actions, and validation of results
Adjust customer pricing, freight charges, product packaging requirements, and special delivery requirements as appropriate
Understand customer project forecasts and align with manufacturing and material availability
Escalate customer quality and satisfaction issues for timely resolution
Assist the credit department with collecting past-due balances
Assist with warranty claim investigations as necessary

Requirements

What you’ll need

Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Demonstrated strategic thinking and problem-solving skills
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Ability to identify deficiencies, troubleshoot effectively, and implement solutions
Capable of working both independently and as part of a collaborative team

Benefits

Comp & perks

Competitive annual base salary of $95K plus bonus depending on experience and qualifications
Employee ownership through an Employee Stock Ownership Plan (ESOP)
Profit-sharing opportunities based on company performance and applicable plan terms
Medical insurance benefits
Wellness incentive program offering eligible employees up to $1,200 annually toward medical premiums, with additional opportunities for enrolled spouses
401(k) retirement savings program
Stable manufacturing environment with an established presence in the metal building industry
Opportunities to work closely with engineering, manufacturing, and technical teams
Professional development and potential advancement into higher-level detailing, checking, or quality control positions
Opportunity to contribute directly to building projects while participating in the long-term success of an employee-owned organization