Senior Collections Specialist – Fintech, Commercial Finance

Truelogic Software

. Manage and prioritize a portfolio of high-balance, complex delinquent commercial accounts based on risk, balance, and aging .

Posted 9/15/2026full-timeRemote • Dominican RepublicSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex delinquent commercial accounts, structuring repayment plans, and ensuring compliance with FDCPA standards and U.S. commercial collections regulations. Proficient in financial analysis, risk evaluation, and mentoring team members in negotiation and dispute resolution.

Highest-signal resume keywords

Collections ExperienceFinancial AnalysisFDCPA ComplianceNegotiation SkillsCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ResearchRisk EvaluationRepayment Plan StructuringPortfolio Performance TrackingConflict Resolution

Soft Skills

De-EscalationMentoringCommunication

Tools & Technologies

Collections SoftwareCRM SystemsMicrosoft ExcelACH Banking Processes

Industry Keywords

FintechMerchant Cash AdvanceCommercial LendingB2B Financial ServicesDelinquent Accounts

About the role

Key responsibilities & impact

Manage and prioritize a portfolio of high-balance, complex delinquent commercial accounts based on risk, balance, and aging
Evaluate business cash flow and financial health to structure repayment plans, settlements, and workout arrangements within authority limits
Serve as the primary escalation point for sensitive, high-value, or severe-risk collections cases
Conduct due diligence, financial research, and risk evaluations to minimize losses and prevent pre-charge-offs
Track, analyze, and report portfolio performance metrics and delinquency trends directly to management
Ensure adherence to FDCPA standards, state and federal regulations, and internal compliance protocols
Partner with Legal, Finance, Customer Service, and Sales teams to resolve recurring payment defaults
Mentor junior collections team members on negotiation best practices, compliance, and dispute resolution

Requirements

What you’ll need

5+ years of collections experience handling complex, high-balance, or high-risk accounts in fintech, merchant cash advance (MCA), commercial lending, or B2B financial services
Bachelor’s degree in Finance, Business Administration, or related field, or equivalent practical experience
Exceptional verbal and written English skills at C1/C2 level
Proven de-escalation, conflict-resolution, and negotiation capabilities
Proficiency with CRM systems, collections software, ACH banking processes, and Microsoft Excel
Deep understanding of FDCPA guidelines and U.S. commercial collections regulations

Benefits

Comp & perks

Highly competitive USD pay
Paid time off
100% remote work
Flexible autonomy over work schedule
Opportunities to work with top American companies on high-impact projects
Engagement activities supporting well-being and work-life balance
Collaboration with a diverse, global network across 25+ countries
Access to seasoned senior professionals and multicultural teams