Senior Collections Specialist – Fintech, Commercial Finance

Truelogic Software

. Manage and prioritize a portfolio of high-balance, complex delinquent commercial accounts based on risk, balance, and aging .

Posted 9/15/2026full-timeRemote • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex delinquent commercial accounts, structuring repayment plans, and ensuring compliance with FDCPA standards and U.S. commercial collections regulations. Proven ability to analyze financial health and mentor team members in negotiation and conflict resolution.

Highest-signal resume keywords

Collections ExperienceFinancial AnalysisFDCPA ComplianceNegotiation SkillsCRM Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial ResearchRisk EvaluationPortfolio Performance TrackingRepayment Plan StructuringACH Banking Processes

Soft Skills

Conflict ResolutionDe-EscalationMentoringCommunication

Tools & Technologies

Collections SoftwareCRM SystemsMicrosoft Excel

Industry Keywords

FintechMerchant Cash AdvanceCommercial LendingB2B Financial Services

About the role

Key responsibilities & impact

Manage and prioritize a portfolio of high-balance, complex delinquent commercial accounts based on risk, balance, and aging
Evaluate business cash flow and financial health to structure repayment plans, settlements, and workout arrangements within authority limits
Act as the primary escalation point for sensitive, high-value, or severe-risk collections cases
Conduct due diligence, financial research, and risk evaluations to minimize losses and prevent pre-charge-offs
Track, analyze, and report portfolio performance metrics and delinquency trends directly to management
Ensure adherence to FDCPA standards, state/federal regulations, and internal compliance protocols
Partner with Legal, Finance, Customer Service, and Sales teams to resolve recurring payment defaults
Mentor junior collections team members on negotiation best practices, compliance, and dispute resolution

Requirements

What you’ll need

5+ years of collections experience handling complex, high-balance, or high-risk accounts within fintech, merchant cash advance (MCA), commercial lending, or B2B financial services
Bachelor’s degree in Finance, Business Administration, or related field (or equivalent practical experience)
Exceptional verbal and written English skills (C1/C2)
Proven de-escalation, conflict-resolution, and negotiation capabilities
Proficiency with CRM systems, collections software, ACH banking processes, and Microsoft Excel
Deep understanding of FDCPA guidelines and U.S. commercial collections regulations
Must be based in Latin America
Ability to work during U.S. business hours
Laptop and reliable internet connection

Benefits

Comp & perks

100% Remote Work: freedom to work from the location that helps you thrive; laptop and reliable internet connection required
Highly Competitive USD Pay
Paid Time Off
Work with Autonomy
Work with Top American Companies
Engagement activities and a culture prioritizing well-being and work-life balance
Access to a diverse, global network of 600+ professionals in 25+ countries
Collaboration with skilled, seasoned professionals