Support Engineer – Veterinary HealthTech

. Execute technical onboarding workflows, including environment provisioning, configuration, integration setup, and data imports .

Posted 9/26/2026contractRemote • MexicoMid-LevelSeniorWebsite

Tools & technologies

AWSEC2KubernetesTerraform

Key responsibilities & impact

Execute technical onboarding workflows, including environment provisioning, configuration, integration setup, and data imports
Manage customer decommissioning, including data exports, environment teardown, access revocation, and closure documentation
Perform structured data migrations with validation, transformation, and quality assurance checks
Join occasional live customer calls to address data validation questions
Own, triage, prioritize, and resolve technical tickets escalated by the Customer Experience team
Resolve environment configuration, integration troubleshooting, bulk data update, and platform-level issues
Partner with Customer Success Managers and Implementation Managers
Set resolution timelines and communicate technical outcomes in plain language
Maintain documentation, runbooks, and customer-specific configurations
Analyze recurring tickets and develop tooling, automation, or documentation improvements
Adapt to new tasks, priorities, and projects

What you’ll need

Hands-on ability to verify AWS environment changes and execute smoke tests
Practical familiarity with AWS services including RDS, S3, EC2, and ECS
Proficient in creating, reviewing, merging, and verifying GitHub pull requests
Exceptional written and verbal English communication skills
Ability to lead customer calls and explain technical concepts in plain language
Ability to draft high-quality documentation
Understanding of data privacy best practices
Understanding of least-privilege access
Understanding of secure data handling protocols
Hands-on experience with ticketing/helpdesk platforms such as Jira, Intercom, Front, or equivalent
Terraform familiarity is a plus
Basic Kubernetes understanding is a plus
Helm experience is a plus
Background check required as a condition of engagement
Must be based in Latin America

Comp & perks