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Technical Support Engineer – Digital Marketing
Truelogic Software. Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for enterprise applications and cloud environments, with a strong focus on troubleshooting, documentation, and effective communication with diverse stakeholders.
Highest-signal resume keywords
Technical SupportAWSAzureTroubleshootingIncident Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud SupportSystems AdministrationTechnical TroubleshootingCloud InfrastructureScriptingMonitoring TechnologiesAutomation Technologies
Soft Skills
Problem-SolvingWritten CommunicationVerbal CommunicationOrganizational SkillsCollaboration
Tools & Technologies
Ticketing SystemsIT Service Management
Industry Keywords
Enterprise ApplicationsTechnical IncidentsService RequestsSupport ProcessesOperational Procedures
Tech Stack
Tools & technologiesAWSAzureCloud
About the role
Key responsibilities & impact- Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure
- Investigate, diagnose, and resolve technical incidents and service requests
- Monitor and troubleshoot cloud-based environments and services
- Support AWS and/or Azure environments as part of day-to-day technical operations
- Collaborate with internal technology teams to troubleshoot and resolve complex issues
- Escalate incidents when necessary and follow issues through to resolution
- Document troubleshooting steps, solutions, and technical procedures
- Identify recurring issues and contribute to improvements in support processes and system reliability
- Communicate technical issues and solutions clearly to technical and non-technical stakeholders
- Follow established support, security, and operational procedures
Requirements
What you’ll need- To be based in LATAM
- Professional senior experience in technical support, IT support, systems administration, cloud support, or a related technical role
- Strong troubleshooting and problem-solving skills
- Hands-on experience with at least one major cloud platform, particularly AWS and/or Azure
- Understanding of cloud infrastructure and common enterprise IT environments
- Ability to investigate technical issues across applications, systems, and infrastructure
- Strong written and verbal communication skills
- Ability to work effectively with distributed teams and stakeholders
- Experience working with ticketing, incident-management, or IT service-management processes
- Strong documentation and organizational skills
- Ability to prioritize multiple support requests and manage issues through resolution
- English proficiency sufficient to communicate effectively with global technical and business teams
- Experience with additional cloud, infrastructure, networking, scripting, monitoring, or automation technologies is a plus
Benefits
Comp & perks- 100% Remote Work
- Highly Competitive USD Pay
- Paid Time Off
- Work with Autonomy
- Work with Top American Companies
- Engagement activities
- Work-life balance support
- Collaboration with a diverse, global network
- Access to senior, seasoned professionals