Technical Support Engineer – Digital Marketing

Truelogic Software

. Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure .

Posted 9/18/2026full-timeRemote • Dominican RepublicMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for cloud environments, particularly AWS and Azure, while effectively communicating solutions to both technical and non-technical stakeholders. Strong problem-solving and troubleshooting skills are essential for managing incidents and improving support processes.

Highest-signal resume keywords

AWS Cloud SupportAzure Cloud SupportTechnical Support ExperienceTroubleshooting SkillsIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSystems AdministrationCloud SupportTroubleshootingCloud Infrastructure UnderstandingScriptingMonitoring TechnologiesAutomation TechnologiesIT Service ManagementDocumentation

Soft Skills

Problem-Solving SkillsWritten Communication SkillsVerbal Communication SkillsOrganizational SkillsCollaboration

Tools & Technologies

Ticketing SystemsIncident Management ToolsCloud PlatformsEnterprise ApplicationsInfrastructure Systems

Industry Keywords

Technical IncidentsService RequestsSupport ProcessesOperational ProceduresDistributed Teams

Tech Stack

Tools & technologies

AWSAzureCloud

About the role

Key responsibilities & impact

Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure
Investigate, diagnose, and resolve technical incidents and service requests
Monitor and troubleshoot cloud-based environments and services
Support AWS and/or Azure environments as part of day-to-day technical operations
Collaborate with internal technology teams to troubleshoot and resolve complex issues
Escalate incidents when necessary and follow issues through to resolution
Document troubleshooting steps, solutions, and technical procedures
Identify recurring issues and contribute to improvements in support processes and system reliability
Communicate technical issues and solutions clearly to both technical and non-technical stakeholders
Follow established support, security, and operational procedures

Requirements

What you’ll need

To be based in LATAM
Professional senior experience in technical support, IT support, systems administration, cloud support, or a related technical role
Strong troubleshooting and problem-solving skills
Hands-on experience with at least one major cloud platform, particularly AWS and/or Azure
Understanding of cloud infrastructure and common enterprise IT environments
Ability to investigate technical issues across applications, systems, and infrastructure
Strong written and verbal communication skills
Ability to work effectively with distributed teams and stakeholders
Experience working with ticketing, incident-management, or IT service-management processes
Strong documentation and organizational skills
Ability to prioritize multiple support requests and manage issues through resolution
English proficiency sufficient to communicate effectively with global technical and business teams
Experience with additional cloud, infrastructure, networking, scripting, monitoring, or automation technologies is a plus

Benefits

Comp & perks

100% Remote Work
Highly Competitive USD Pay
Paid Time Off
Work with Autonomy
Work with Top American Companies
Engagement activities supporting well-being and work-life balance
Collaboration with a diverse, multicultural global network
Access to a network of 600+ professionals in 25+ countries