Technical Support Engineer – Digital Marketing

Truelogic Software

. Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure .

Posted 9/18/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for cloud environments, particularly AWS and Azure, while effectively communicating solutions to both technical and non-technical stakeholders. Proficient in troubleshooting, incident management, and documentation to enhance system reliability and support processes.

Highest-signal resume keywords

Technical SupportAWS Cloud SupportAzure Cloud SupportTroubleshooting SkillsIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportCloud SupportSystems AdministrationTroubleshootingIncident ManagementDocumentationCloud InfrastructureService RequestsProblem-SolvingIT Service Management

Soft Skills

Strong Communication SkillsOrganizational SkillsCollaborationPrioritizationEffective Teamwork

Industry Keywords

Enterprise ApplicationsTechnical IncidentsService RequestsSupport ProcessesOperational ProceduresLATAM

Tech Stack

Tools & technologies

AWSAzureCloud

About the role

Key responsibilities & impact

Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure
Investigate, diagnose, and resolve technical incidents and service requests
Monitor and troubleshoot cloud-based environments and services
Support AWS and/or Azure environments as part of day-to-day technical operations
Collaborate with internal technology teams to troubleshoot and resolve complex issues
Escalate incidents when necessary and follow issues through to resolution
Document troubleshooting steps, solutions, and technical procedures
Identify recurring issues and contribute to improvements in support processes and system reliability
Communicate technical issues and solutions clearly to technical and non-technical stakeholders
Follow established support, security, and operational procedures

Requirements

What you’ll need

To be based in LATAM
Professional senior experience in technical support, IT support, systems administration, cloud support, or a related technical role
Strong troubleshooting and problem-solving skills
Hands-on experience with at least one major cloud platform, particularly AWS and/or Azure
Understanding of cloud infrastructure and common enterprise IT environments
Ability to investigate technical issues across applications, systems, and infrastructure
Strong written and verbal communication skills
Ability to work effectively with distributed teams and stakeholders
Experience working with ticketing, incident-management, or IT service-management processes
Strong documentation and organizational skills
Ability to prioritize multiple support requests and manage issues through resolution
English proficiency sufficient to communicate effectively with global technical and business teams

Benefits

Comp & perks

100% Remote Work
Highly Competitive USD Pay
Paid Time Off
Work with Autonomy
Work with Top American Companies
Engagement activities
Work-life balance support
Collaboration with a multicultural global network
Access to a network of 600+ professionals in 25+ countries
Collaboration with senior, seasoned professionals