Associate Client Manager

TrueML

. Manage a portfolio of mainly passive clients, ensuring consistent delivery of TrueAccord’s services and maintaining high levels of client satisfaction .

Posted 11/5/2026full-timeRemote • United StatesJuniorMid-Level💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Client Success and Customer Support, with a strong focus on operational efficiency, data accuracy, and effective communication. Proficient in managing client relationships and delivering high-quality service while maintaining confidentiality and compliance.

Highest-signal resume keywords

Client Success ManagementDebt Collections ExperienceData Entry and ReportingStrong Written and Verbal CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AccuracyPerformance Metrics TrackingReport PreparationDashboard CreationClient Inquiry Resolution

Soft Skills

Attention to DetailCollaborative MindsetDesire to LearnMentorship Engagement

Tools & Technologies

TrueAccord PlatformComplex Software Tools

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Client ManagementCustomer SupportOperationsDefault Management

About the role

Key responsibilities & impact

Manage a portfolio of mainly passive clients, ensuring consistent delivery of TrueAccord’s services and maintaining high levels of client satisfaction
Assist Client Managers in the day-to-day management of account portfolios, including tracking performance metrics and maintaining documentation
Prepare routine reports, dashboards, and meeting materials for core client check-ins, ensuring data integrity and consistency
Act as the initial point of contact for routine client inquiries, working with the Client Manager to troubleshoot and resolve issues promptly
Partner with internal support teams to process requests and ensure client deliverables meet standard quality requirements
Engage in training sessions, mentorship, and self-directed learning to build expertise in debt collection, product features, and client strategy
Learn TrueAccord’s platform, product suite, and client operational standards
Ensure operational efficiency, data accuracy, and timely execution of day-to-day client needs

Requirements

What you’ll need

Bachelor's degree or equivalent relevant experience
Entry-level experience in Client Success, Customer Support, Operations, or a related field
Experience in at least one of the following: Debt collections or Default Management
Strong organizational skills and attention to detail, especially with data entry and reporting
Strong written and verbal communication skills
Ability to learn complex software tools and internal platforms quickly
Collaborative mindset and desire to grow into a more independent, client-facing role
Reliable internet connection and a professional work environment
Ability to protect confidential company, employee, customer, and business information while working outside of a company office

Benefits

Comp & perks

Flexible vacation
Medical/dental/vision insurance
Traditional/Roth retirement savings options
Company-paid disability and life insurance
Flexible Spending Account & Limited FSA
Family-friendly parental leave
Volunteer and voting time off
On-demand wellness platform access for you and 5 friends and family
PerkSpot discount program for 900+ merchants nationwide