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TrueML

Client Support Specialist

TrueML

. Act as the internal lead support for Senior Client Managers, managing account deliverables, tracking SLAs, and ensuring client requests are delivered on time .

Posted 10/8/2026full-timeRemote • Washington • United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client deliverables and tracking SLAs while ensuring timely responses to client requests. Proficient in process improvement and data reconciliation to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords
Client ManagementData ReconciliationProcess ImprovementPerformance ReportingCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account Deliverables ManagementSLA TrackingInventory ReconciliationPerformance ReportingData Exchange Oversight
Soft Skills
Attention to DetailCritical ThinkingInterpersonal SkillsConflict ResolutionTime Management
Industry Keywords
Collections EnvironmentClient OperationsAccount ServicingProcess TeamsCustomer Service Best Practices

About the role

Key responsibilities & impact
  • Act as the internal lead support for Senior Client Managers, managing account deliverables, tracking SLAs, and ensuring client requests are delivered on time
  • Oversee inbound and outbound client data exchanges to catch defects early
  • Conduct monthly inventory reconciliations
  • Generate accurate performance reports for growth clients
  • Partner with Client Operations, Account Servicing, and Process teams to solve tactical issues and eliminate day-to-day friction
  • Document process improvement opportunities focused on shortening the time-to-first-placement window for client accounts
  • Support internal teams and external clients in a fast-paced environment

Requirements

What you’ll need
  • Prior experience in a collections environment
  • Strong attention to detail
  • Sharp critical thinking skills
  • Exceptional interpersonal and communication skills
  • Conflict resolution skills
  • Time management skills
  • Ability to prioritize multiple deliverables in a rapidly changing environment
  • Commitment to best-in-class customer service
  • Positive, team-oriented attitude