Senior Collections Strategy Manager

TrueML

. Lead collections strategy initiatives from opportunity identification through design, testing, launch, and ongoing optimization .

Posted 10/27/2026full-timeRemote • United StatesSenior💰 $145,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consumer debt collections strategy, leveraging data-driven insights to optimize recovery metrics and enhance client performance. Proficient in translating strategic initiatives into actionable business requirements while collaborating across multiple teams to drive successful outcomes.

Highest-signal resume keywords

Consumer Debt Collections StrategyChannel OptimizationFDCPA KnowledgeSQL/BI PlatformsChampion/Challenger Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections StrategyData AnalysisBusiness Case DevelopmentTesting FrameworksPayment Conversion Optimization

Soft Skills

Problem FramingCollaborationAdaptability

Tools & Technologies

LookerTableauJiraAI Tools

Industry Keywords

Consumer FinanceLendingRegulation FTCPAFDCPA

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Lead collections strategy initiatives from opportunity identification through design, testing, launch, and ongoing optimization
Determine contact timing, frequency, treatment sequencing, and segmentation across email, SMS/MMS, outbound dialing, and digital self-service channels
Translate strategic concepts into actionable business requirements and business cases for Product, Engineering, and Operations teams
Partner with Data Science, Client Management, Contact Center Operations, Product, Legal, and Compliance
Move initiatives into production without relying on formal authority
Monitor delivery, engagement, payment conversion, and payment plan break rates
Improve client scorecard performance and recovery outcomes
Utilize AI tools for hypothesis development, research, and strategy design
Build repeatable testing frameworks
Report to the Senior Director of Business Planning

Requirements

What you’ll need

8+ years in consumer finance or lending
5+ years specializing in consumer debt collections and collections strategy
Deep understanding of collection levers
Proven track record of improving recovery metrics through channel optimization and segmentation
Ability to frame complex problems and build evidence-based business cases
Working knowledge of FDCPA, Regulation F, and TCPA
Familiarity with champion/challenger testing
Familiarity with SQL/BI platforms, including Looker and Tableau
Familiarity with Jira
Ability to work outside standard business hours when necessary
Occasional local or international travel may be necessary
Reliable internet connection and professional work environment
Ability to protect confidential information while working outside a company office

Benefits

Comp & perks

Flexible vacation
Medical/dental/vision insurance
Traditional/Roth retirement savings options
Company-paid disability and life insurance
Flexible Spending Account & Limited FSA
Family-friendly parental leave
Volunteer and voting time off
On-demand wellness platform access for you and 5 friends and family
PerkSpot discount program for 900+ merchants nationwide
Remote-first work environment
Reasonable accommodations
Opportunities for growth