Client Success Executive – Prescription Benefits

TrueScripts Management Services

. Lead the strategic account team, including client success, clinical, and data analytics, with ownership of client satisfaction and service delivery .

Posted 10/2/2026full-timeRemote • Washington • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management within the PBM industry, focusing on client satisfaction, service delivery, and data analytics. Proficient in building relationships with clients and stakeholders while effectively managing communication and execution of strategic plans.

Highest-signal resume keywords

Account Management ExperienceClient-Facing Presentation SkillsProficiency in Microsoft Office ProductsData Analytics ExpertiseKnowledge of TrueScripts Programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementData AnalysisClaims AnalysisClient RenewalsCommunication Plan ExecutionOnboarding CoordinationProblem-SolvingPresentation SkillsOrganizational SkillsMulti-Tasking

Soft Skills

Attention to DetailTeam PlayerSelf-MotivatedAdaptabilityPositive Attitude

Tools & Technologies

CRM SoftwareClaims Adjudication Software

Certifications & Qualifications

Valid Driver's License

Industry Keywords

PBM IndustryClient SuccessHealth BenefitsEmployer GroupsHealth Plan AccountsBenefit ConsultingTPA Management

About the role

Key responsibilities & impact

Lead the strategic account team, including client success, clinical, and data analytics, with ownership of client satisfaction and service delivery
Serve as the client contact by telephone and email to resolve ongoing questions and issues
Oversee execution of the communication plan
Develop strong internal and client relationships through proactive interactions
Collaborate with account management, clinical, member care, business analyst, data analytics, and business development teams
Analyze claims data with the POD to identify drug trends, financial performance, and client cost-saving opportunities
Maintain expert knowledge of TrueScripts proprietary programs
Execute client renewals by building lasting relationships with key client stakeholders
Coordinate all aspects of client review meetings, including scheduling, reporting, materials, and accommodations
Use CRM and proprietary claims adjudication software
Lead client meetings and lunch-and-learn meetings
Adjust plan parameters with the POD as directed by the client or broker
Oversee onboarding with the client, broker, TPA, and data vendor
Participate in introductory and employee enrollment meetings

Requirements

What you’ll need

5+ years of Account Management experience within the PBM industry
Equivalent client-facing health/benefits experience such as benefit consulting, brokers, or TPAs will be considered
Experience in management of employer groups or health plan accounts preferred
Must possess a valid and current driver’s license
Ability to travel up to 25% of the time if needed
Client-facing presentation experience preferred
Capable of interfacing with TrueScripts clients and owners and providing solutions to problems
Must be proficient in all Microsoft Office Products
Flexible and able to work as a team player
Strong attention to detail
Ability to prioritize and maintain good organizational skills
Ability to perform multiple tasks simultaneously
Ability to communicate and work under stress effectively while maintaining confidentiality
Self-motivated and able to work with little supervision
Adaptable and able to assume periodically changing responsibilities
Values aligned with Integrity, Respect, Innovation, and Service
Positive, proactive 'can do' attitude
Strong verbal and written communication skills