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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in processing collateral-secured accounts in default, adhering to regulations, and effectively managing client relationships. Proficient in evaluating accounts and supporting workflow decisions to minimize loss and ensure compliance.
Highest-signal resume keywords
Collateral-Secured Accounts ProcessingRegulatory ComplianceClient Services ExperienceMicrosoft Office ProficiencyIssue Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts ProcessingDefault ManagementReporting AnalysisRisk IdentificationPayment Negotiation
Soft Skills
Strong Verbal CommunicationInterpersonal SkillsAbility to MultitaskIndependent Work
Tools & Technologies
Internal Job-Related Systems
Industry Keywords
BankingForeclosureRepossessionClient ServicesGovernment Regulations
About the role
Key responsibilities & impact- Process accounts in default that are secured by collateral to minimize loss to the Bank
- Adhere to government regulations, state laws, and Bank requirements for real-estate foreclosures and auto/RV/marine repossessions
- Support clients, including handling escalated calls and negotiating payments
- Collaborate with vendors and internal business partners
- Process required paperwork
- Use various tools and systems to support workflow decisions
- Independently process collateral-secured accounts at varying stages of default toward resolution
- Prepare, review, and analyze department reporting
- Identify, mitigate, or communicate risks and compliance issues
- Monitor accounts and determine or support appropriate outcomes and actions
- Maintain professional relationships with peers, managers, clients, internal partners, and vendors
- Meet or exceed monthly teammate and department performance metrics
- Support departmental controls for process adherence and KRI results
- Evaluate accounts, system information, and reporting to determine next steps
Requirements
What you’ll need- High school diploma/GED
- 1+ years of banking, default, and/or client services experience
- Ability to identify and resolve complex issues
- Strong verbal, written and interpersonal skills
- Ability to work independently and multitask
- Basic proficiency in Microsoft Office software products
- Familiarity with internal job-related systems
- English language fluency required
- Preferred: 1+ years of repossession, foreclosure, or default-specific experience
- Preferred: 2+ years of banking, default, and/or client services experience
- Preferred: Higher-level/secondary education, some college, or associate degree
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year, prorated based on date of hire and employment status
- 10 sick days, prorated
- Paid holidays
- Defined benefit pension plan (position/division dependent)
- Restricted stock units (position/division dependent)
- Deferred compensation plan (position/division dependent)