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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in processing collateral-secured accounts in default, adhering to regulations for real-estate foreclosures and repossessions, and effectively supporting clients through negotiation and communication. Proficient in analyzing reporting and maintaining professional relationships with stakeholders.
Highest-signal resume keywords
Banking ExperienceDefault ManagementClient ServicesRegulatory ComplianceIssue Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts ProcessingReporting AnalysisNegotiationMulti-taskingProblem Solving
Soft Skills
Strong Verbal CommunicationWritten CommunicationInterpersonal SkillsIndependenceCollaboration
Tools & Technologies
Microsoft OfficeInternal Job-related Systems
Industry Keywords
ForeclosureRepossessionCollateral ManagementDefault AccountsGovernment Regulations
About the role
Key responsibilities & impact- Process accounts in default secured by collateral to minimize loss to the Bank
- Adhere to government regulations, state laws, and Bank requirements for real-estate foreclosures and auto/rv/marine repossessions
- Support clients, including handling escalated calls and negotiating payments
- Collaborate with vendors and internal business partners
- Process required paperwork
- Use various tools and systems to support decisions throughout the workflow
- Independently process collateral-secured accounts in varying stages of default toward resolution
- Prepare, review, and analyze department reporting
- Identify, mitigate, or communicate issues and concerns to appropriate parties
- Monitor systems and business tools to determine and support appropriate outcomes/actions
- Maintain professional relationships with peers, managers, clients, internal partners, and vendors
- Meet or exceed monthly teammate and department performance metrics
- Support departmental controls for process adherence and KRI results
- Evaluate accounts, system information, and reporting to determine appropriate next steps
Requirements
What you’ll need- High school diploma/GED
- 1+ years of banking, default, and/or client services experience
- Ability to identify and resolve complex issues
- Strong verbal, written and interpersonal skills
- Ability to work independently and multi-task
- Basic proficiency in computer applications such as Microsoft Office software products
- Familiarity with internal job-related systems
- English language fluency required
- Preferred: 1+ years of Repossession, Foreclosure, or Default specific experience
- Preferred: 2+ years of banking, default, and/or client services experience
- Preferred: Higher level/secondary education, some college or Associates degree, etc.
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year (prorated)
- 10 sick days (prorated)
- Paid holidays
- Defined benefit pension plan (position/division dependent)
- Restricted stock units (position/division dependent)
- Deferred compensation plan (position/division dependent)