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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in processing collateral-secured accounts in default, adhering to regulations related to real-estate foreclosures and repossessions, and effectively supporting clients through payment negotiations. Strong analytical skills are essential for evaluating accounts and preparing departmental reporting.
Highest-signal resume keywords
Collateral-Secured Accounts ProcessingReal-Estate ForeclosuresRepossession ExperienceClient Services ExperienceRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts ProcessingReporting AnalysisIssue ResolutionMulti-TaskingMicrosoft Office Proficiency
Soft Skills
Strong Verbal CommunicationInterpersonal SkillsWritten CommunicationProfessional Relationship Management
Tools & Technologies
Internal Job-Related Systems
Industry Keywords
BankingDefault ManagementPayment NegotiationsKRI ResultsProcess Adherence
About the role
Key responsibilities & impact- Process accounts in default secured by collateral to minimize loss to the Bank
- Adhere to government regulations, state laws, and Bank requirements related to real-estate foreclosures and auto/RV/marine repossessions
- Support clients through escalated calls and payment negotiations
- Collaborate with vendors and internal business partners
- Process required paperwork and use various tools and systems to support workflow decisions
- Independently process collateral-secured accounts in varying stages of default toward resolution
- Prepare, review, and analyze department reporting
- Identify, mitigate, or communicate issues and concerns to appropriate parties
- Monitor systems and business tools to determine and support appropriate outcomes and actions
- Maintain professional working relationships with peers, managers, clients, internal partners, and vendors
- Meet or exceed monthly teammate performance metrics and department-level metrics
- Support departmental controls for process adherence and KRI results
- Evaluate accounts, system information, and reporting to determine appropriate next steps
Requirements
What you’ll need- High school diploma/GED
- 1+ years of banking, default, and/or client services experience
- Ability to identify and resolve complex issues
- Strong verbal, written and interpersonal skills
- Ability to work independently and multi-task
- Basic proficiency in computer applications such as Microsoft Office software products
- Familiarity with internal job-related systems
- English language fluency required
- Preferred: 1+ years of Repossession, Foreclosure, or Default-specific experience
- Preferred: 2+ years of banking, default, and/or client services experience
- Preferred: Higher-level/secondary education, some college or Associate degree, etc.
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401k plan
- At least 10 days of vacation during the first year of employment, prorated based on date of hire and full-time or part-time status
- 10 sick days, prorated
- Paid holidays
- Defined benefit pension plan, depending on position and division
- Restricted stock units, depending on position and division
- Deferred compensation plan, depending on position and division