Associate Enterprise Voice Technology and Integration Engineer

Truist

. Support the day-to-day operation, stability, and availability of Enterprise Voice applications, platforms, integrations, and supporting infrastructure .

Posted 10/14/2026full-timeCharlotte • North Carolina • United StatesMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in infrastructure engineering with a focus on enterprise voice and unified communications technologies, including automation and monitoring for optimal performance. Proficient in scripting and orchestration tools to enhance operational efficiency and support infrastructure stability.

Highest-signal resume keywords

Infrastructure EngineeringEnterprise Voice TechnologiesPython ScriptingAutomation WorkflowsCloud Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Infrastructure EngineeringPython ScriptingREST API IntegrationsAutomation WorkflowsEnterprise Voice TechnologiesCloud TechnologiesDatabase ManagementMiddleware TechnologiesInfrastructure-as-CodeTechnical Troubleshooting

Soft Skills

Critical ThinkingCollaborationProblem Solving

Tools & Technologies

Microsoft Teams CallingCisco Unified Communications ManagerGitLab CI/CDAnsibleTerraformAzureAWSAI-Assisted Development Tools

Industry Keywords

CybersecurityComplianceRisk MitigationOperational MonitoringService Request Fulfillment

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudCyber SecurityPythonTerraform

About the role

Key responsibilities & impact

Support the day-to-day operation, stability, and availability of Enterprise Voice applications, platforms, integrations, and supporting infrastructure
Perform operational monitoring, routine maintenance, incident response, service-request fulfillment, troubleshooting, and production support
Create, enhance, and maintain automation for monitoring, system health checks, alerting, data collection, and repeatable operational activities
Review alerts and assist with upgrades and remediation activities
Maintain configurations and documentation
Use scripting, orchestration, and automation tools to reduce manual effort, improve consistency, and identify service issues proactively
Collaborate with Voice Engineering, Network, Infrastructure, Cybersecurity, IAM, Operations, application support teams, and vendors
Build and design enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, and middleware domains
Apply automation, monitoring, and optimization techniques to ensure infrastructure availability and performance
Troubleshoot and resolve moderately complex technical issues impacting infrastructure performance and reliability
Support technology strategies, standards, governance, compliance, and risk mitigation
Deploy infrastructure designs, configurations, and procedures
Contribute to technical innovation and advancement of infrastructure capabilities
Support infrastructure deliverables and solutions with technical project teams
Recommend enhancements to technical systems and processes

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Engineering, Information Systems, a related field, or equivalent education, related training, and work-related experience
Minimum of 3 years of professional experience in infrastructure engineering
Understanding of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware
English language fluency required
Foundational knowledge of enterprise voice and unified communications technologies, such as Microsoft Teams Calling, Cisco Unified Communications Manager, SIP, session border controllers, PSTN connectivity, voice gateways, call routing, dial plans, and related applications and integrations
Exposure to cybersecurity findings, technology vulnerabilities, audit observations, compliance requirements, architecture standards, or risk items in a regulated enterprise environment
Experience creating or supporting Python scripts, REST API integrations, automation workflows, internal utilities, dashboards, or other operational-efficiency solutions
Familiarity with GitLab CI/CD pipelines, automated testing, deployment controls, security scanning, Ansible, Ansible Automation Platform, reusable playbooks, inventories, job templates, or workflow templates
Familiarity with infrastructure-as-code or policy-as-code concepts using Terraform, Open Policy Agent, or equivalent technologies, with exposure to Azure, AWS, enterprise container platforms, or other approved hosting environments
Experience using AI-assisted development tools for coding, testing, troubleshooting, and documentation
Ability to apply critical thinking to technical problems, identify dependencies and risks, evaluate solutions, and recommend practical approaches with guidance from senior team members
Participation in a scheduled on-call rotation is required
Must not require employer sponsorship for work visa status, employment authorization, or immigration-related support

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated
10 sick days, prorated
Paid holidays
Defined benefit pension plan may be available depending on position and division
Restricted stock units may be available depending on position and division
Deferred compensation plan may be available depending on position and division