Business Operations & Strategy Consultant, Cost and Supplier Performance Manager

Truist

. Establish and maintain strategic relationships with key technology suppliers .

Posted 11/12/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supplier relationship management, performance monitoring, and governance within complex organizational structures. Proficient in developing scalable processes and facilitating stakeholder engagement to enhance supplier outcomes and operational effectiveness.

Highest-signal resume keywords

Supplier Performance ManagementStakeholder ManagementSupplier Governance ModelsStrategic SourcingNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process KnowledgePerformance Metrics AnalysisRelationship-Management FrameworksData-Driven Decision MakingOperational Effectiveness

Soft Skills

Influencing OutcomesFacilitation SkillsProblem-SolvingExecutive Communication

Tools & Technologies

Microsoft OfficeSupplier Performance Tools

Industry Keywords

Financial ServicesRegulatory RequirementsVendor ManagementThird-Party Relationships

About the role

Key responsibilities & impact

Establish and maintain strategic relationships with key technology suppliers
Serve as a central point of coordination between supplier teams, business relationship owners, and internal stakeholders
Develop an understanding of critical supplier relationships, including priorities, performance expectations, challenges, opportunities, and communication needs
Partner with business relationship owners to translate relationship-management needs into consistent, scalable practices
Establish communication channels, governance routines, escalation paths, and stakeholder engagement models
Identify supplier-engagement challenges and recommend changes to processes, roles, governance, and ways of working
Monitor supplier performance, relationship health, service delivery, risks, trends, and opportunities
Communicate insights, risks, improvement plans, and recommendations to stakeholders and senior leadership
Facilitate discussions to address performance concerns, resolve issues, clarify expectations, and improve relationship effectiveness
Collaborate across Enterprise Technology, sourcing, procurement, finance, risk, and other business functions
Develop repeatable supplier-management processes, tools, reporting, and best practices
Support supplier governance activities, business reviews, performance discussions, issue resolution, and continuous improvement initiatives
Use data, performance measures, stakeholder feedback, and business priorities to improve supplier outcomes and operational effectiveness
Ensure supplier-management activities align with policies, regulatory requirements, risk-management expectations, and governance standards

Requirements

What you’ll need

Bachelor’s degree or equivalent education, training, and work-related experience
Minimum of 5 years of relevant experience in business operations or related professional roles
Strong knowledge of business processes and technology applications
Proficiency in standard office software (e.g., Microsoft Office)
Experience managing or supporting strategic supplier, vendor, or third-party relationships within a large, complex organization
Experience establishing strong working relationships with suppliers and internal business owners, particularly where relationships involve significant complexity, performance challenges, or opportunities for improvement
Experience with supplier performance management, supplier governance, vendor management, strategic sourcing, procurement, or technology cost management
Ability to influence outcomes and build alignment across business stakeholders and supplier organizations without relying on direct authority
Experience developing supplier governance models, operating routines, performance reviews, escalation processes, scorecards, or relationship-management frameworks
Strong stakeholder management, facilitation, negotiation, problem-solving, and executive communication skills
Ability to identify patterns across individual supplier relationships and translate those insights into repeatable processes and scalable supplier-management practices
Experience using supplier performance metrics, service-level information, financial data, and stakeholder feedback to identify risks and improvement opportunities
Experience working with technology suppliers and technology business leaders in a large financial services or similarly regulated environment
English language fluency required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401k plan
At least 10 days of vacation during the first year of employment, prorated based on date of hire and full-time or part-time status
10 sick days, prorated
Paid holidays
Defined benefit pension plan, depending on position and division
Restricted stock units, depending on position and division
Deferred compensation plan, depending on position and division