Centralized Service Manager II

Truist

. Ensure day-to-day oversight and management of assigned third parties providing Truist with outsourced services and applications .

Posted 10/23/2026full-timeCharlotte • North Carolina • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Third Party Management, Risk Oversight, and Supplier Relationship Management, with a strong focus on analytical problem-solving and effective communication with senior management. Proficient in establishing performance metrics and ensuring contract compliance while managing complex third-party relationships.

Highest-signal resume keywords

Third Party ManagementRisk OversightSupplier Relationship ManagementAnalytical Problem-SolvingNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk AssessmentContract ReviewDue DiligencePerformance MetricsOperational EfficiencyCost SavingsService Quality MonitoringContingency PlanningInvoicing ComplianceProject Management

Soft Skills

Relationship ManagementWritten CommunicationVerbal CommunicationFlexibilityMentorship

Tools & Technologies

Microsoft OfficeSAP AribaRSA ArcherSharePoint

Certifications & Qualifications

Project Management ProfessionalSix Sigma

Industry Keywords

Supply ChainProcurementMaterials ManagementBusiness FunctionsAudit Responses

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Ensure day-to-day oversight and management of assigned third parties providing Truist with outsourced services and applications
Facilitate third party risk assessments, contract review/structuring, due diligence, and fourth party oversight
Coordinate with Division aligned support to ensure managed services follow Third Party Risk Management Standards and Policies
Serve as a single point of supplier coordination and communicate activities and recommendations to management and the Third Party Risk Operations Function
Manage business unit and third-party relationships to improve risk, cost, quality, and ease of doing business
Identify and manage third-party risks
Engage business units to understand service scope, business requirements, and performance requirements
Monitor third-party relationships for risk, service quality, client satisfaction, operational efficiency, and target cost savings
Manage complex or high-risk third-party relationships
Partner with Business Unit Owners on sourcing requests, planning questionnaires, due diligence questionnaires, and third-party lifecycle requirements
Establish supplier performance metrics and periodic supplier meetings
Conduct ongoing monitoring and communicate relationship health and third-party performance
Develop and execute contingency and termination/transition plans
Ensure contract compliance and proper invoicing
Serve as tactical and strategic point of contact between third parties and line-of-business teammates
Address actions from assessments, quality control, and testing results; report and escalate regulatory issues
Assist with internal and external audit responses
Provide possible team lead or mentorship responsibilities without managing teammates
Complete additional projects and assignments as needed

Requirements

What you’ll need

Bachelor’s degree is preferred or equivalent education and related training
Seven years of experience in business functions or relevant experience in third party management, risk oversight, sourcing, procurement, supply chain, materials management, or equivalent
Strong analytical, problem-solving, and negotiation skills
Strong relationship management skills
Strong written and verbal communication skills; experience communicating frequently with senior management
Third party management and procurement experience
Flexibility to adapt to the needs of various projects and cultures
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Preferred: Master’s degree in Business Administration, Supply Chain, Finance, or Accounting
Preferred: Project Management Professional, Six Sigma, or other advanced education and/or certificates
Preferred: Experience with SAP Ariba, RSA Archer, and SharePoint
Industry experience

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401k plan
At least 10 days of vacation during the first year, prorated based on date of hire and full-time or part-time status
10 sick days, prorated
Paid holidays
Defined benefit pension plan, depending on position and division
Restricted stock units, depending on position and division
Deferred compensation plan, depending on position and division