Client Care Specialist

Truist

. Handle incoming calls for routine and low-complexity inquiries about products, procedures, systems, or policies .

Posted 9/17/2026full-timeOrlando • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in client servicing and problem-solving within a fast-paced environment, utilizing technical skills and effective communication to deliver exceptional client experiences. Knowledgeable in regulatory requirements and capable of educating clients on bank products and services.

Highest-signal resume keywords

Client Servicing ExperienceProficiency in Microsoft OfficeProblem-Solving SkillsRegulatory Compliance KnowledgeVerbal and Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ServicingProblem-SolvingRegulatory ComplianceTechnical SkillsWindows Proficiency

Soft Skills

Interpersonal AbilitiesCommunication Skills

Tools & Technologies

Microsoft OfficeTruist Technologies

Industry Keywords

Call Center ExperienceClient AdvocacyConsultative ApproachSelf-Service OptionsHigh-Volume Environment

About the role

Key responsibilities & impact

Handle incoming calls for routine and low-complexity inquiries about products, procedures, systems, or policies
Use available tools and resources to create a differentiated client experience
Track unresolved issues accurately to ensure timely follow-up and resolution
Act as a client advocate by tracking complaints and feedback regarding Truist, teammates, products, and vendors
Deliver exceptional client service to internal and external clients
Investigate and resolve client requests for Care Center, branches, and other lines of business using one specialty
Educate clients about bank products and services using a consultative approach
Identify and escalate bank errors and regulatory concerns that pose risk
Inform and educate clients about self-service options through Truist technologies
Follow policies, procedures, guidelines, regulations, and laws to protect clients and Truist
Participate in required and voluntary educational opportunities, business resource group activities, and other work-related activities

Requirements

What you’ll need

High School diploma, or equivalent education and related training or experience
One year of client servicing work experience
Proficiency in computer applications (e.g. Windows, Microsoft Office)
Technical skills, interpersonal abilities, problem-solving skills, and ability to work efficiently across multiple platforms
Proficiency in written and verbal communications, including grammar and spelling
Satisfies regulatory requirements for holding the position, including meeting the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act
English language fluency required
Prior call center or high-volume/fast-paced work environment experience preferred
Prior client-facing experience preferred
Background in supported departments and/or products preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401k plan
At least 10 days of vacation during the first year of employment, prorated
10 sick days, prorated
Paid holidays
Defined benefit pension plan, depending on position and division
Restricted stock units, depending on position and division
Deferred compensation plan, depending on position and division