Client Resolution Specialist

Truist

. Provide resolution and responses to client complaints, focusing on personal clients with varied banking products .

Posted 10/30/2026full-timeUnited StatesJuniorMid-Level💰 $45,760 - $65,760 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client complaint resolution and effective communication, ensuring compliance with regulations and internal policies. Proficient in managing caseloads and collaborating with teams to enhance client satisfaction in a regulated financial services environment.

Highest-signal resume keywords

Client Complaint ResolutionSalesforce ExperienceFinancial Services ExperienceVerbal And Written CommunicationProblem Resolution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Complaint ManagementResearch And AnalysisDocumentationTask PrioritizationMSOffice Applications

Soft Skills

Team CollaborationDe-EscalationProfessionalismOrganizational Skills

Certifications & Qualifications

Associate's Degree

Industry Keywords

Regulated IndustryBanking ProductsClient InteractionE-VerifyRight To Work

About the role

Key responsibilities & impact

Provide resolution and responses to client complaints, focusing on personal clients with varied banking products
Work on complaints received from regulatory agencies or Truist senior leaders
Research account and transaction issues and uncover factors impacting clients
De-escalate client interactions and resolve issues under Truist policies and procedures
Ensure resolutions and responses comply with regulations and Truist policies
Manage complaint caseloads through Salesforce and other bank systems
Thoroughly document cases and address client concerns promptly and professionally
Participate in ongoing training as the banking landscape changes
Prioritize and organize tasks and work queues to meet deadlines with high accuracy
Collaborate with partners and back-office teams

Requirements

What you’ll need

Consistent success in effective problem resolution
2+ years of client or customer facing experience, in person or by phone
Routine experience with MSOffice applications such as Word and Excel
Excellent command of verbal and written English
Ability to function effectively on a team with an off-site manager
Prior experience or willingness to take part in recorded phone calls
Associate’s degree, or equivalent education and related training or experience preferred
At least 3 years of experience in financial services or another highly regulated industry preferred
Experience working with Salesforce preferred
Must be legally eligible to work in the United States, as indicated by E-Verify/Right to Work materials

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment insurance
Tax-preferred savings accounts
401k plan
No less than 10 days of vacation during the first year of employment, prorated
10 sick days, prorated
Paid holidays
Defined benefit pension plan, depending on position and division
Restricted stock units, depending on position and division
Deferred compensation plan, depending on position and division
Reasonable accommodation for applicants with disabilities