Client Solutions Specialist

Truist

. Collect delinquent accounts according to agreed collection strategies and policies .

Posted 10/5/2026full-timeUnited StatesMid-LevelSenior💰 $45,760 - $56,110 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account collections, client communication, and payment negotiation while adhering to established procedures and performance expectations. Proficient in managing client interactions and documenting collection efforts accurately.

Highest-signal resume keywords

Account CollectionsClient CommunicationPayment NegotiationDocumenting Collection EffortsVerbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingTransaction ManagementCall Script ExecutionComputer SkillsCollection Strategies

Soft Skills

Ability To Work In Fast Paced EnvironmentFlexibilityNegotiation Skills

Tools & Technologies

System Of Record

Industry Keywords

Delinquent AccountsClient ServiceCollections ExperienceBilingualEnglish Language Fluency

About the role

Key responsibilities & impact

Collect delinquent accounts according to agreed collection strategies and policies
Achieve collection performance expectations for assigned accounts
Provide cure plans and negotiate payment arrangements
Evaluate clients’ ability and willingness to pay
Disclose relevant account information accurately and professionally
Manage client communications and provide account details
Work accounts thoroughly according to established procedures
Document collection efforts in the system of record
Execute established call scripts
Achieve acceptable call monitoring scores
Communicate with Client Default Leaders regarding repossessions, potential loss, inquiries, complaints, and special-handling calls
Process payments, transactions, and workflows accurately
Complete required Computer Based Training courses accurately and timely

Requirements

What you’ll need

High school diploma or equivalent education and related training or experience
Strong verbal and written communication skills
Basic Computer skills
Ability to perform in a fast paced, highly dynamic environment
Ability to work flexible schedule, including overtime as needed
English language fluency required
Previous Client service, collections, or sales experience preferred
Bilingual preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401k plan
At least 10 days of vacation during the first year of employment, prorated as applicable
10 sick days, prorated as applicable
Paid holidays
Defined benefit pension plan, depending on position and division
Restricted stock units, depending on position and division
Deferred compensation plan, depending on position and division