Client Solutions Specialist

Truist

. Collect delinquent accounts according to agreed-upon collection strategies and applicable policies, procedures, and guidelines .

Posted 9/23/2026full-timeUnited StatesMid-LevelSenior💰 $45,800 - $50,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account collections, client communication, and compliance with policies and procedures. Proficient in negotiating payment arrangements and managing client relationships effectively.

Highest-signal resume keywords

Account CollectionsClient CommunicationPayment NegotiationCompliance ManagementBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collection StrategiesDocumenting Collection EffortsPayment ProcessingComputer SkillsCall Monitoring

Soft Skills

Verbal CommunicationWritten CommunicationAdaptabilityCustomer Service

Industry Keywords

Delinquent AccountsCure PlansCall ScriptsFast-Paced EnvironmentFlexible Schedule

About the role

Key responsibilities & impact

Collect delinquent accounts according to agreed-upon collection strategies and applicable policies, procedures, and guidelines
Achieve collection performance expectations for assigned accounts, including call volume, contact percentage, promises/calls ratio, and promises kept
Provide cure plans and negotiate payment arrangements based on clients’ ability and willingness to pay
Disclose relevant account information accurately, professionally, and positively
Manage client communications and provide accurate account details while meeting compliance and quality expectations
Work accounts thoroughly, including contact attempts and required letters
Document collection efforts and relevant system codes in the system of record
Execute established call scripts
Achieve acceptable call monitoring scores
Communicate with Client Default Leaders regarding repossessions, potential loss, inquiries, complaints, and calls requiring special handling
Process payments, transactions, and workflows accurately
Complete required Computer Based Training courses accurately and on time

Requirements

What you’ll need

High school diploma or equivalent education and related training or experience
Strong verbal and written communication skills
Basic computer skills
Ability to perform in a fast-paced, highly dynamic environment
Ability to work a flexible schedule, including overtime as needed
Previous client service, collections, or sales experience preferred
Bilingual preferred
English language fluency required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401k plan
At least 10 days of vacation during the first year of employment, prorated based on date of hire and full-time or part-time status
10 sick days, prorated
Paid holidays
Defined benefit pension plan, depending on position and division
Restricted stock units, depending on position and division
Deferred compensation plan, depending on position and division