Client Solutions Specialist I

Truist

. Collect delinquent accounts according to agreed collection strategies and applicable policies, procedures, and guidelines .

Posted 11/4/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing delinquent accounts through effective communication, negotiation, and compliance with collection strategies. Proficient in documenting collection efforts and processing transactions while achieving performance expectations in a fast-paced environment.

Highest-signal resume keywords

Account ManagementCollection StrategiesVerbal Communication SkillsPayment ProcessingCompliance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account DocumentationPayment ArrangementsCall Volume ManagementContact Percentage AchievementPromises Kept RatioComputer SkillsCall Script ExecutionTransaction Processing

Soft Skills

Written Communication SkillsNegotiation SkillsAdaptabilityClient Communication

Tools & Technologies

System of RecordComputer Based Training

Industry Keywords

Delinquent AccountsCollection PerformanceCompliance ExpectationsClient Default Management

About the role

Key responsibilities & impact

Collect delinquent accounts according to agreed collection strategies and applicable policies, procedures, and guidelines
Achieve collection performance expectations for assigned accounts, including call volume, contact percentage, promises/calls ratio, and promises kept
Provide cure plans and negotiate payment arrangements by evaluating clients’ ability and willingness to pay
Accurately and professionally disclose relevant account information to clients
Manage client communications and provide accurate account details while meeting compliance and quality expectations
Work accounts thoroughly, including contact attempts and required letters
Document collection efforts in the system of record using relevant system codes
Execute established call scripts
Achieve acceptable call monitoring scores
Communicate with Client Default Leaders regarding repossessions, potential loss, inquiries, complaints, and other calls requiring special handling
Accurately process payments, transactions, and workflows
Complete required Computer Based Training courses accurately and timely

Requirements

What you’ll need

High school diploma or equivalent education and related training or experience
Strong verbal and written communication skills
Basic Computer skills
Ability to perform in a fast paced, highly dynamic environment
Ability to work flexible schedule, including overtime as needed
English language fluency required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401k plan
At least 10 days of vacation during the first year of employment, prorated based on date of hire and full-time or part-time status
10 sick days, prorated
Paid holidays
Defined benefit pension plan (depending on position and division)
Restricted stock units (depending on position and division)
Deferred compensation plan (depending on position and division)