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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational effectiveness within commercial banking, with a strong focus on policy execution, risk mitigation, and client experience enhancement. Proficient in managing operational escalations and providing guidance to specialty commercial teams.
Highest-signal resume keywords
Banking ExperienceOperational Risk MitigationPolicy ExecutionClient Experience ManagementInterpersonal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational PoliciesCommercial Banking ProcessesDecision-MakingProblem ManagementTraining Delivery
Soft Skills
Attention to DetailOrganizational SkillsInfluential InteractionVerbal CommunicationWritten Communication
Tools & Technologies
Microsoft Office
Industry Keywords
BSA/AMLACHWire TransfersRemote AdvisoryFraud Management
About the role
Key responsibilities & impact- Partner with Commercial Administration roles, Relationship Managers, Commercial Client Specialist Teams and Sales Leaders to drive operational effectiveness
- Ensure consistent execution of policies and procedures
- Mitigate operational risk and improve client experience across assigned CCB teams
- Provide oversight, guidance, decision-making and operational support for assigned specialty commercial teams
- Serve as an escalation point for client experience issues, policy and procedure exceptions, client error resolution and disputes, fraud situations and problem management
- Support operational escalations involving Deposits, Loans, BSA/AML, ACH, Wire and Remote Advisory
- Formulate independent decisions to ensure timely, effective resolutions
- Interpret and drive delivery and execution of current and proposed policies and procedures
- Identify adherence opportunities and communicate and provide training as necessary
- Detect operational changes and assist in delivering operational readiness to assigned teams
- Oversee execution of established operations routines and cadences
- Consult and partner with leadership on daily operations and operational strategies
- Remain accountable for direct operational performance of assigned teams
- Serve as initial escalation point for security and incident response
- Execute and participate in operational projects with Operations, BURM, Compliance, Treasury and Deposit Operations, Technology, Financial Crimes and Fraud
Requirements
What you’ll need- 5-7 years of banking experience, or equivalent education and related training or experience
- Strong interpersonal, verbal and written communication skills
- Ability to successfully interact with influence teammates
- Associate degree in a relevant field of work or an equivalent combination of education and work related experience
- Good organization skills and attention to detail
- Ability to quickly comprehend and teach operational policies and procedures
- Demonstrated proficiency in basic computer applications such as Microsoft Office software products
- English language fluency required
- 2-3 years of branch or department operational experience preferred
- Working knowledge of commercial banking operational processes preferred
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401(k) plan
- At least 10 days of vacation during the first year, prorated as applicable
- 10 sick days, prorated as applicable
- Paid holidays
- Defined benefit pension plan, depending on position and division
- Restricted stock units, depending on position and division
- Deferred compensation plan, depending on position and division