Complaint Resolution Specialist

Truist

. Mediate and resolve client complaints through problem solving and negotiation .

Posted 11/10/2026full-timeUnited StatesJunior💰 $52,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on conflict resolution and problem-solving. Proficient in handling customer inquiries and managing confidential information while utilizing various software applications.

Highest-signal resume keywords

Customer Service ExperienceConflict ResolutionProblem SolvingMicrosoft Office ProficiencyConsumer Finance Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

NegotiationCommunicationData Entry

Industry Keywords

Call Center EnvironmentCustomer InquiriesCredit ApprovalsFinancing ProgramsConfidential Information

About the role

Key responsibilities & impact

Mediate and resolve client complaints through problem solving and negotiation
Investigate and gather relevant information regarding claims
Handle customer inquiries and questions by telephone
Provide customer service and conflict resolution
Enter customer data into various software programs
Inform customers of credit approvals or declines
Handle confidential customer information
Answer questions about offered financing programs
Assist contractors/dealers with pending loan questions
Make outbound verification calls to confirm completion of work
Participate in additional training courses when needed
Perform other related duties assigned by a supervisor or manager

Requirements

What you’ll need

6+ months customer service experience, preferably in a call center environment
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
English language fluency required
Consumer Finance experience or knowledge preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401k plan
At least 10 days of vacation during the first year (prorated)
10 sick days (prorated)
Paid holidays
Defined benefit pension plan (depending on position and division)
Restricted stock units (depending on position and division)
Deferred compensation plan (depending on position and division)