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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive knowledge of banking operations and fraud systems, with a strong focus on leadership, team building, and process improvement. Proven ability to analyze complex problems, communicate effectively with senior leaders, and manage departmental budgets while ensuring compliance with internal and external policies.
Highest-signal resume keywords
Fraud Systems ExperienceBank Operations KnowledgeLeadership and Team BuildingAnalytical and Problem Solving SkillsBudget Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementWorkflow AnalysisCost-Benefit AnalysisProcess MappingRisk Control
Soft Skills
Verbal CommunicationWritten CommunicationDecision MakingMentoring
Certifications & Qualifications
Bachelor's DegreeGraduate of Truist Banking School
Industry Keywords
Fraud Product ManagementFinancial ServicesComplianceOperational EfficiencyStaffing Management
About the role
Key responsibilities & impact- Develop and implement the long-term vision and strategic plan for the area under Fraud Product and Operations leadership
- Lead, develop and manage personnel and workflow to maximize efficiency and resource utilization
- Manage daily operational work-unit activities, staffing and production levels to meet deadlines and service levels
- Lead and mentor teammates and prepare them for increased responsibility
- Recommend personnel actions including employment, career development, performance evaluations, salary changes, promotions, transfers and terminations
- Direct adherence to standardized processes and procedures
- Ensure compliance with policies and requirements for internal and external auditors
- Manage process improvements and enhancements, including efficiency and effectiveness evaluations, cost-benefit analysis, process mapping, workflow analyses and process re-engineering
- Prepare and communicate department-level reports on volumes, effectiveness and project updates, including merger/conversion activities
- Plan and develop departmental budgets and administer compliance with budgetary goals
- Serve as subject matter expert and provide guidance and oversight to EFM peers and other business units
- Serve as back-up to the Deputy Director
Requirements
What you’ll need- Bachelor's degree, or equivalent education and related experience
- 10 years of banking or fraud systems experience
- Excellent analytical and problem solving skills and ability to make sound and rational decisions with limited supervision
- Exceptional verbal and written communication skills, ability to communicate effectively with senior leaders
- Ability and willingness to work flexible hours, and travel on an as-needed basis
- Prior fraud experience in the financial service industry, preferably across multiple products and channels
- Minimum 5 years in a management role
- Proven leadership and team building skills
- Graduate of Truist Banking School or other widely recognized banking school (preferred)
- Extensive knowledge of bank operations and back-office procedures related to transactional operations (preferred)
- Demonstrated leadership skills (preferred)
- Demonstrated analytical, planning, problem solving and risk control skills (preferred)
- English language fluency required
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Accidental death and dismemberment coverage
- Tax-preferred savings accounts
- 401k plan
- At least 10 days of vacation during the first year of employment, prorated
- 10 sick days, prorated
- Paid holidays
- Defined benefit pension plan (depending on position and division)
- Restricted stock units (depending on position and division)
- Deferred compensation plan (depending on position and division)